Remote Jobs

Binance logo

Customer Service Representative (Ukrainian & English)

Binance

Location
Estonia
Posted

Customer Support Representative (Ukrainian & English) at Binance: Provide top-quality assistance via live chat and ticketing systems in a fast-paced environment with autonomy.

Customer Success Systems Analyst

Coursera

Location
India
Posted

Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders

Taskrabbit logo

Customer Support Advocate - French Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Create seamless customer experiences, solve complex issues, and drive business growth in a fast-paced, inclusive environment.

Rackspace logo

Customer Success Associate IV-IN

Rackspace

Location
India
Posted

Customer Success Associate IV-IN role in Gurgaon, India, providing support to largest customer base, managing inbound requests, and ensuring efficient resolution.

Creatio logo

Enterprise Customer Success Manager

Creatio

Location
Portugal
Posted

Enterprise Customer Success Manager: Maintain long-term relationships with global Enterprise customers, control delivery processes, and drive growth through zero churn and cross/up sales.

Orum logo

Enterprise Customer Success Manager

Orum

Location
United States of America
Posted

Enterprise Customer Success Manager at Orum: drive customer growth, deliver value through platform adoption, and collaborate with cross-functional teams.

Orum logo

Enterprise Customer Success Manager

Orum

Location
Canada
Posted

Enterprise Customer Success Manager at Orum: drive customer success, design plans, and deliver value through Orum's platform.

Creatio logo

Enterprise Customer Success Manager

Creatio

Location
Poland
Posted

Enterprise Customer Success Manager - Remote, B2B account management & project management experience required

Horizons logo

Customer Success Manager EMEA

Horizons

Location
South Africa
Posted

Customer Success Manager EMEAR at Horizons: drive revenue growth, ensure customer satisfaction, and build strong relationships with customers in the HR tech space.

Semperis logo

Customer Success Manager, EMEA

Semperis

Location
France
Posted

Customer Success Manager - French speaking required for a leading Cybersecurity company

Remofirst logo

Customer Success Manager EMEA

Remofirst

Location
Spain
Posted

Customer Success Manager at RemoFirst: advise customers on global employment, manage onboarding, and build long-lasting relationships.

OfferFit logo

Customer Success Director (Individual Contributor)

OfferFit

Location
Canada
Posted
Salary Range
54k - 262k USD

Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.

Apollo.io logo

Scaled Customer Success Manager

Apollo.io

Location
Mexico
Posted

Manage customer portfolios, drive adoption, and ensure high ROI through tailored consultations and training programs. Collaborate with Account Managers to optimize product usage and retention strategies.

Saviynt logo

Customer Success Manager - IAM/IGA

Saviynt

Location
France
Posted

Customer Success Manager at Saviynt: drive customer adoption, lead projects, and ensure business value

Binance logo

Customer Service Representative (Ukrainian & English)

Binance

Job Summary

Join Binance's Customer Service team as a Customer Support Representative (Ukrainian & English) and provide top-quality assistance to users via ticketing systems and live chat. You will handle high-volume live chats, manage complaints, and gather valuable feedback while working in a fast-paced environment with autonomy. As part of our user-centric global organization, you will collaborate with world-class talent and contribute to shaping the future of blockchain technology. With competitive salary and company benefits, flexible work arrangements, and opportunities for career growth, Binance is an ideal place to thrive. Our commitment to diversity and inclusion ensures that every candidate has an equal opportunity to succeed. By joining our team, you will be part of a client-facing business where exceptional support is our priority.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

    • Handle high volume live chat and other online tools
    • Provide accurate, valid and comprehensive information
    • Follow communication procedures, guidelines, and policies
    • Support other business units with customer liaison, accurately document customer requests
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Go the extra mile to engage customers

Requirements:

    • College degree or above
    • Fluent Ukrainian language, advanced English speaker
    • Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
    • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
    • Ability to work under pressure, strong communication skills and exceed beyond expectation
    • Willing to work under different work shifts (including night shift)
    • Positive about the crypto industry
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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