Remote Jobs

1Password logo

Senior Revenue Operations Analyst, Customer Success

1Password

Location
Canada
Posted
Salary Range
87k - 117k USD

Senior Revenue Operations Analyst, Customer Success at 1Password: Optimize post-sales team performance with data-driven insights and strategic initiatives.

Twilio logo

PIPELINE - Digital Sales Representative - Expansion

Twilio

Location
United States of America
Posted

Digital Sales Representative - Expansion role at Twilio, responsible for managing customer accounts, executing sales plays, and delivering revenue results.

Chat Assassins logo

Phone and Chat Sales Representative

Chat Assassins

Location
Brazil
Posted
Salary Range
10k - 30k USD

Join Chat Assassins as a Sales Representative, leveraging your cold calling and sales skills to help business coaches scale their businesses. Enjoy comprehensive training, mentorship, and competitive earnings with no commission caps.

Acquia logo

Customer Success Manager I - Acquia Optimize

Acquia

Location
Denmark
Posted

Customer Success Manager at Acquia: Deliver world-class success experiences, interact with diverse cultures, and leverage web development knowledge to drive customer growth.

Lodgify logo

Sales Development Representative (Italian & English)

Lodgify

Location
Spain
Posted

Join Lodgify as an SDR to generate leads, communicate our value proposition, and collaborate with the sales team. Enjoy remote work flexibility, health insurance, meal allowances, transportation remuneration, home-office support, free Spanish classes, a referral program, daily breakfast buffet, and monthly events.

Cover Genius logo

Customer Support Agent - Italian or/and French

Cover Genius

Location
Spain
Posted

Provide exceptional customer support for Cover Genius' insurance products, collaborate with teams to resolve inquiries, maintain documentation, and contribute to process improvements while adhering to compliance standards.

Anaplan logo

Senior Business Partner – Customer Success (Public Sector)

Anaplan

Location
United States of America
Posted
Salary Range
147k - 198k USD

Senior Business Partner – Customer Success (Public Sector) at Anaplan: drive customer success, growth & implementation of leading scenario planning & analysis platform.

Saviynt logo

Sales Development Representative - French Speaking

Saviynt

Location
United Kingdom
Posted

Join Saviynt's sales team as a Sales Development Representative and contribute to the company's incredible growth. With a dynamic environment and opportunities for growth, you'll thrive in this role!

Testgorilla logo

Product marketer – Customer Retention

Testgorilla

Location
Anywhere in the world
Posted
Salary Range
32k - 40k EUR

Product marketer - Customer Retention at TestGorilla, a fast-growing HR tech company

Binance logo

Customer Service Representative - P2P (APAC)

Binance

Job Location

Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael

Job Summary

Join Binance's Customer Service team as a P2P (APAC) South East Asia / Vietnam representative. As the frontline of the P2P market, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and present them to stakeholders. With a focus on empathy, communication, and problem-solving, you will advocate for customers and gather valuable feedback. Binance offers a competitive salary, company benefits, and a work-from-home arrangement. As part of a user-centric global organization with a flat structure, you will collaborate with world-class talent and tackle unique projects with autonomy. With opportunities for career growth and continuous learning, you will thrive in a results-driven workplace.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Fluent in English and a native language
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is a big plus
    • Fluency in English is a must with multilingual capability is a big plus
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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