Remote Jobs

G-P logo

Cloud & SaaS Automation Specialist

G-P

Location
United Kingdom
Posted

Cloud & SaaS Automation Specialist at G-P - Automate IT operations, develop AI/ML solutions, manage SaaS apps

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Area Sales Manager - Commercial

Gitlab

Location
Singapore
Posted

Area Sales Manager at GitLab: Lead Commercial Sales Team across ASEAN, develop strategies for new customer acquisition, manage Account Executives, and maintain strong relationships with key decision-makers.

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Chief Executive Officer - [SaaS]

saas.group

Location
Croatia
Posted

Lead picdrop's international expansion and drive strategic direction as CEO of a SaaS company in Europe.

saas.group logo

Chief Executive Officer [SaaS]

saas.group

Location
Croatia
Posted

Lead Juicer.io as CEO, develop product vision & strategy, drive innovation & growth

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Registered Nurse - Async Clinical Experience

Circle Medical

Location
United States of America
Posted

Remote RN position at Circle Medical for triage and clinical operations, offering equity options and comprehensive benefits.

Monarch Money logo

Lead Software Engineer - Machine Learning

Monarch Money

Location
United States of America
Posted
Salary Range
180k - 200k USD

ML Engineer at Monarch Money: Develop and deploy AI solutions for personal finance management

Apollo.io logo

People Business Partner, LatAm

Apollo.io

Location
United States of America
Posted

People Business Partner for LatAm office at Apollo.io, focusing on organizational development, talent development, and employee engagement.

Welocalize logo

Data & Operations intern

Welocalize

Location
Spain
Posted

Data & Operations intern in Barcelona, Spain - develop knowledge and tools with mentorship, support sourcing social media campaigns and internal projects.

Contentsquare logo

Staff Mobile Software Engineer - Mobile Analysis

Contentsquare

Location
France
Posted

Lead mobile SDK development at Contentsquare, driving technical vision and delivering scalable solutions for digital experience analytics across iOS, Android, and cross-platform frameworks.

Creatio logo

Partner Marketing Lead

Creatio

Location
Portugal
Posted

Partner Marketing Lead for B2B marketing & co-marketing plans

Creatio logo

Partner Marketing Lead

Creatio

Location
Poland
Posted

Partner Marketing Lead for Creatio's global partners, developing co-marketing plans & managing teams.

Binance logo

Customer Service Representative - P2P (APAC)

Binance

Job Location

Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael

Job Summary

Join Binance's Customer Service team as a P2P (APAC) South East Asia / Vietnam representative. As the frontline of the P2P market, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and present them to stakeholders. With a focus on empathy, communication, and problem-solving, you will advocate for customers and gather valuable feedback. Binance offers a competitive salary, company benefits, and a work-from-home arrangement. As part of a user-centric global organization with a flat structure, you will collaborate with world-class talent and tackle unique projects with autonomy. With opportunities for career growth and continuous learning, you will thrive in a results-driven workplace.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Fluent in English and a native language
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is a big plus
    • Fluency in English is a must with multilingual capability is a big plus
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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