Customer Service Representative - P2P (APAC)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative - P2P (APAC) South East Asia / Vietnam at Binance
Remote Jobs
AI Response Evaluator - German (Germany)
Welocalize
- Location
- Germany
- Posted
Freelance AI Response Evaluator - German (Remote)
Mobile Platform Tech Lead
Yazio
- Location
- Germany
- Posted
Mobile Tech Lead for Kotlin Multiplatform (KMP) with remote work options, $4,000/year travel stipends, and equity in a fast-growing company.
Software Development Engineer II, C++, Automotive Integration
Mapbox
- Location
- Japan
- Posted
Develop automotive navigation solutions using C++ and integrate various data inputs for Android and Linux platforms. Collaborate with customers and partners to optimize performance and enhance the navigation experience at Mapbox.
Freelance | Contract Senior JavaScript Engineer
10up
- Location
- Anywhere in the world
- Posted
- Salary Range
- 146k - 229k USD
Job with possible salary and hourly rate
Lead Backend Engineer
Superside
- Location
- Cameroon
- Posted
Lead Backend Engineer for cutting-edge tech in creative industry
Senior HRIS and People Operations Coordinator
Apollo.io
- Location
- United States of America
- Posted
Senior People Coordinator at Apollo.io - Technical HRIS expertise required
Client Servicing Agent [English & Japanese Speaking]
Presto
- Location
- Brunei Darussalam
- Posted
Client Servicing Agent at Flipster - Japanese & English speaking required
Resume Pool: Freelance
MissionWired
- Location
- United States of America
- Posted
Freelance creative roles at MissionWired for nonprofits and Democratic organizations, creating impactful fundraising strategies and digital campaigns.
Senior Salesforce Administrator (Systems Operations)
brightwheel
- Location
- United States of America
- Posted
Senior SysOps Administrator for Brightwheel's Systems Operations team, driving scalable go-to-market operations with expertise in Salesforce and cross-functional collaboration.
Senior Salesforce Adminsitrator (Brazil)
brightwheel
- Location
- Brazil
- Posted
Senior SysOps Administrator for Brightwheel's Systems Operations team, designing & implementing scalable Salesforce solutions with expertise in sales operations & revenue operations.
INT Retention Lead, Online Casino Games
Sporty Group
- Location
- Croatia
- Posted
Retention Lead for Online Casino Games at Sporty: drive retention activities with personalisation & analytics, lead cross-functional teams & collaborate with partners.
Quantitative Researcher (Convert)
Binance
- Location
- Taiwan, Republic of China
- Posted
Quantitative Researcher (Convert) at Binance: design and implement pricing strategies for agency trading, risk management, and more.
Freelance Clinical Research Associate (CRA) - Medical Device
ClinChoice
- Location
- Belgium
- Posted
Freelance Clinical Research Associate (CRA) position at ClinChoice, supporting clinical trials for pharmaceutical companies, with opportunities for growth and development.
Partnerships Manager
CoinsPaid
- Location
- Croatia
- Posted
Partnerships Manager - European Region - CoinsPaid
Partnerships Manager
Teikametrics
- Location
- China
- Posted
Partner development and execution for retail media networks and technology providers
Developer Intern - Identity, People & Accounts - Summer 2025
1Password
- Location
- Canada
- Posted
Remote intern opportunity at 1Password for customer-facing features development
General Freelance Applications
Welocalize
- Location
- United States of America
- Posted
Translation, localization, and adaptation services for NLP-enabled machine learning
Technical Support Expert 2 - Email
Twilio
- Location
- Colombia
- Posted
Technical Support Expert 2 for Email platform at Twilio, providing world-class support and resolving complex issues in a remote-first work environment.
Global Partnerships Manager
Horizons
- Location
- Cameroon
- Posted
Global Partnerships Manager at Horizons: Build & optimize partner ecosystem, collaborate with internal teams, & deliver unparalleled service to clients worldwide.
Customer Service Representative - P2P (APAC)
Binance
Job Location
Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael
Job Summary
Join Binance's Customer Service team as a P2P (APAC) South East Asia / Vietnam representative. As the frontline of the P2P market, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and present them to stakeholders. With a focus on empathy, communication, and problem-solving, you will advocate for customers and gather valuable feedback. Binance offers a competitive salary, company benefits, and a work-from-home arrangement. As part of a user-centric global organization with a flat structure, you will collaborate with world-class talent and tackle unique projects with autonomy. With opportunities for career growth and continuous learning, you will thrive in a results-driven workplace.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Fluent in English and a native language
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English is a must with multilingual capability is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
