Customer Service Representative - P2P (APAC)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative - P2P (APAC) at Binance
Remote Jobs
Product Support Representative
Dropbox
- Location
- United States of America
- Posted
Product Support Representative for Reclaim platform, delivering exceptional support via Intercom & Zoom, with strong communication skills & technical acumen.
Product Support Representative
Dropbox
- Location
- Ireland
- Posted
Reclaim Product Support Representative: Deliver exceptional support via Intercom & Zoom, achieve KPI targets, and drive customer experience growth.
Customer Support Advocate - Portuguese Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, recognize unique needs, and deliver exceptional service in Portuguese speaking role.
Technical Customer Success Manager
Rackspace
- Location
- Mexico
- Posted
Technical Customer Success Manager - Remote
School Sales Representative
Newsela
- Location
- United States of America
- Posted
- Salary Range
- 60k - 120k USD
Remote School Sales Representative role at Newsela, selling reading content to schools with flexible work options and equity.
Customer Success Manager at Slate
Slate
- Location
- British Virgin Islands
- Posted
- Salary Range
- 60k - 90k USD
Join Slate as a Customer Success Manager to help social media teams create content effectively. Drive customer success by onboarding, training, and supporting customers while collaborating with account managers for growth and renewal opportunities.
Vice President of Customer Success
ActiveCampaign
- Location
- United States of America
- Posted
Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth
Customer Success Specialist, Financial Services
AlphaSense
- Location
- United Kingdom
- Posted
Customer Success Specialist in Financial Services at AlphaSense, providing technical support and driving adoption of their platform.
Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.
Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.
Customer Success Director (Manager), Advertising
CommerceIQ
- Location
- United States of America
- Posted
- Salary Range
- 107k - 177k USD
Customer Success Director at CommerceIQ: lead team of Advertising Managers & Directors, drive customer success & growth
Enterprise Customer Success Executive
Creatio
- Location
- Mexico
- Posted
Enterprise Customer Success Executive for LATAM region with 3+ years B2B account management experience
Customer Onboarding Manager | Japan/South Korea
Deel
- Location
- Brunei Darussalam
- Posted
Join Deel as a Project Manager and contribute to launching Global Employee Management Platforms for clients. Develop product expertise, communicate effectively, and provide global payroll expertise.
Customer Onboarding Manager | Japan/South Korea
Deel
- Location
- Brunei Darussalam
- Posted
Join Deel as a Project Manager and help launch the Global Employee Management Platform for clients, working with a talented team and driving continuous improvement.
Sales Development Representative
Grafana Labs
- Location
- Sweden
- Posted
- Salary Range
- 515k - 547k SEK
Engage with prospects and users to identify new business opportunities for Grafana Labs as a Sales Development Representative. Develop skills while contributing to the company's growth in a supportive team environment.
Sales Development Representative
Grafana Labs
- Location
- Netherlands
- Posted
- Salary Range
- 57k - 60k EUR
Engage with prospects, identify new opportunities, and collaborate with sales teams at Grafana Labs as a Sales Development Representative. Develop skills in outreach, communication, and CRM tools to drive business success and contribute to the company's growth.
Sales Development Representative
InvGate
- Location
- Argentina
- Posted
Join InvGate as an SDR to connect with global leads, leverage bilingual skills in English/Spanish, and enjoy comprehensive benefits including career development, health insurance, and remote work reimbursement.
Sales Development Representative
Saviynt
- Location
- United Kingdom
- Posted
Remote Sales Development Representative position at Saviynt, utilizing CRM applications and prospecting into large enterprise customers.
Sales Development Representative
Saviynt
- Location
- Australia
- Posted
Join Saviynt's remote team as a Sales Development Representative and drive sales growth through outbound prospecting and lead development.
Customer Service Representative - P2P (APAC)
Binance
Job Location
Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael
Job Summary
Join Binance's Customer Service team as a P2P (APAC) Representative and be part of a client-facing business where exceptional support is the priority. As a frontline representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will also use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will help ensure exceptional service standards and high customer satisfaction. Binance offers a competitive salary, company benefits, and the opportunity to work from home with flexible remote work options. As part of a diverse and innovative organization, you will have opportunities for career growth and continuous learning. With over 250 million users in 100+ countries, Binance is a leading global blockchain ecosystem that aims to advance financial access and freedom worldwide.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback.
Join us and help ensure exceptional service standards and high customer satisfaction!
Responsibilities
- As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
- Ability to multitask, prioritize, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
