Customer Service Representative - P2P (APAC)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative - P2P (APAC) at Binance
Remote Jobs
Sales Development Representative
Hostaway
- Location
- Croatia
- Posted
Sales Development Representative (SDR) for Hostaway's European market growth
Sales Development Representative
DevRev
- Location
- India
- Posted
Sales Development Representative at DevRev, leveraging AI-driven SaaS to drive customer-centric companies forward.
Sales Development Representative
Saviynt
- Location
- United States of America
- Posted
- Salary Range
- 65k - 105k USD
Sales Development Representative for Enterprise Sales team at Saviynt, responsible for outbound prospecting and nurturing leads.
Sales Development Representative
Sanity io
- Location
- Croatia
- Posted
Join Sanity.io as an SDR and drive growth with our innovative content platform. Collaborate with marketing and sales teams to create tailored content authoring experiences.
Sales Development Representative
saas.group
- Location
- Croatia
- Posted
Join saas.group's Prerender team as a Sales Development Representative and drive revenue growth through outbound prospecting and sales operations.
Sales Development Representative
UpGuard
- Location
- United States of America
- Posted
Join UpGuard as an SDR and drive sales growth with our innovative cybersecurity solutions.
Sales Development Representative
Twilio
- Location
- United States of America
- Posted
Join Twilio as a Sales Development Representative and drive business growth through personalized outreach and relationship-building.
Sales Development Representative
Coursera
- Location
- United Arab Emirates
- Posted
Join Coursera's Sales Development Team as an Outbound SDR and build a pipeline of leads for our sales team, working closely with sales and marketing teams to drive business growth.
Sales Development Representative
Mercury
- Posted
- Salary Range
- 64k - 89k USD
Join Mercury as a Sales Representative to help startups achieve financial freedom through advanced finance tools. Use your sales skills to generate leads and build relationships with potential customers in the fintech industry.
Sales Development Representative
Tanium
- Location
- Germany
- Posted
Join Tanium as a Sales Development Representative and collaborate with various teams to drive sales growth and customer success.
Sales Development Representative
Coursera
- Location
- India
- Posted
Join Coursera's Sales Development Team as an Outbound SDR to generate interest in our solutions and build a pipeline of business. Work closely with sales & marketing teams to drive growth and impact education globally.
Sales Development Representative
LearnLux
- Location
- United States of America
- Posted
LearnLux Sales Development Representative - Empower employers to reduce workplace stress with customized financial wellness solutions.
Sales Development Representative
Planet
- Location
- United States of America
- Posted
- Salary Range
- 66k - 111k USD
Join Planet as a Sales Development Representative and contribute to the growth of their sales organization. Collaborate with Account Executives and field marketers to drive engagement and develop high-quality accounts.
Sales Development Representative
Workiva
- Location
- United States of America
- Posted
- Salary Range
- 52k - 78k USD
Sales Development Representative at Workiva: drive pipeline growth through outbound prospecting and cold calls
Growth Sales Representative
ActiveCampaign
- Location
- Brazil
- Posted
Proactively engage with prospects to drive sales growth at ActiveCampaign. Utilize discovery processes and enablement calls to tailor solutions and close deals effectively while enjoying comprehensive benefits and career development opportunities.
Growth Sales Representative
ActiveCampaign
- Location
- Australia
- Posted
Growth Sales Representative at ActiveCampaign: Proactive outreach, discovery processes, and deal closure in marketing automation
Associate Enterprise Customer Success Manager
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 75k - 90k USD
Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.
Customer Success Regional Team Manager
Canonical
- Location
- Anywhere in the world
- Posted
Lead Canonical's Customer Success team globally, driving customer engagement and retention through strategic planning and team leadership. Manage regional performance metrics and collaborate across departments to enhance customer success.
Talent Acquisition Specialist, Customer Operations (EMEA)
Clipboard Health
- Location
- Cameroon
- Posted
Talent Acquisition Specialist for Clipboard Health's Customer Operations team, managing recruitment processes and collaborating with hiring managers to drive growth.
Customer Service Representative - P2P (APAC)
Binance
Job Location
Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael
Job Summary
Join Binance's Customer Service team as a P2P (APAC) Representative and be part of a client-facing business where exceptional support is the priority. As a frontline representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will also use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will help ensure exceptional service standards and high customer satisfaction. Binance offers a competitive salary, company benefits, and the opportunity to work from home with flexible remote work options. As part of a diverse and innovative organization, you will have opportunities for career growth and continuous learning. With over 250 million users in 100+ countries, Binance is a leading global blockchain ecosystem that aims to advance financial access and freedom worldwide.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback.
Join us and help ensure exceptional service standards and high customer satisfaction!
Responsibilities
- As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
- Ability to multitask, prioritize, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
