Remote Jobs

DevRev logo

Customer Success

DevRev

Location
India
Posted

Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.

Hightouch logo

Product Manager - Customer Studio

Hightouch

Location
British Virgin Islands
Posted

Lead product development for Hightouch's CDP platform, focusing on marketer tools like audience segmentation and journey orchestration. Drive innovation and customer success with a high-impact team.

Kontakt.io logo

Customer Technical Support Engineer

Kontakt.io

Location
United States of America
Posted

Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.

Deel logo

Associate Director of Client Customer Support

Deel

Location
Cameroon
Posted

Lead Deel's Customer Support Team, manage performance metrics, drive customer satisfaction, and collaborate with cross-functional teams to enhance the client experience.

Clipboard Health logo

Customer Service Team Lead

Clipboard Health

Location
Canada
Posted

Lead and coach a customer service team, ensuring high-quality service delivery through effective mentoring, monitoring performance metrics, handling escalations, and fostering a positive team culture. Utilize tools like Zendesk for efficient operations.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
United Kingdom
Posted

Support AI developers by resolving technical issues and providing excellent customer service at Weights & Biases. Collaborate with teams to improve product features and documentation while maintaining fast response times for users.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
India
Posted

Support AI developers by providing technical assistance and troubleshooting issues related to Weights & Biases' products. Collaborate with cross-functional teams to improve user experience.

Broadvoice logo

Technical Customer Support II

Broadvoice

Location
Colombia
Posted

Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.

Taskrabbit logo

Customer Support Advocate - French Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Create seamless customer experiences, solve complex issues, and drive business growth in a fast-paced, inclusive environment.

Ueni Ltd logo

Customer Support Agent - Multichannel

Ueni Ltd

Location
Argentina
Posted

Provide top-notch customer support to small businesses using UENI's tools, ensuring their success through effective communication and problem-solving. Collaborate with a remote team to improve services and achieve business goals.

DevRev logo

Customer Success

DevRev

Job Location

India

Job Summary

DevRev is a SaaS company that provides a CRM platform for support, product, and growth teams. The Customer Success team at DevRev works with customers to ensure they get the most out of the platform, developing new ways to engage with them, creating onboarding plans, and enabling integration with existing tools. With a focus on customer-centricity and innovation, DevRev aims to help build the world's most customer-centric companies. The company is headquartered in Palo Alto, California, and has raised $100 million in funding from investors like Khosla Ventures and Mayfield. As a Customer Success team member, you will work with a talented team, develop new skills, and contribute to groundbreaking projects. With flexible remote work options and a fast-paced environment, DevRev is an exciting place to join. By leveraging design, data engineering, and machine intelligence, DevRev empowers engineers to embrace their customers and build a better future for all. The company values humility, honesty, and heart, and is committed to making a positive impact on the world. As part of this mission, DevRev seeks talented individuals who share its vision and are passionate about delivering exceptional customer experiences.

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.

Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done.  Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.

Objectives of this role will include:

 

  • Develop new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc.) to increase product usage
  • Create customer onboarding plans to accelerate product adoption and expand usage
  • Enable integration of DevRev with customers’ existing tools stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
  • Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage 
  • Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc. 
  • Conduct data analysis about customers usage to share insights and drive decision-making
  • Close work with AI and generative technologies
  • Learn new tools and guide customers through critical workflows, e.g. mapping before and after process flows

Ideal Candidate Qualifications:

  • Minimum 3 to 5 years technical customer service/support, project management, account management, or other relevant experience
  • Technical knowledge in software development, APIs and coding (e.g. SQL) is also valued
  • Outstanding communication (written and verbal), with fluency in English
  • Comfort operating in a fast-paced, high-demand, global environment
  • Result oriented work-style, ability to get things done, and a learning mindset

 

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!