Remote Jobs

DevRev logo

Customer Success

DevRev

Location
India
Posted

Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.

JumpCloud logo

Customer References Coordinator - India

JumpCloud

Location
India
Posted

Join JumpCloud's Corporate Communications team as a Customer References Coordinator and create compelling customer success stories

Grafana Labs logo

Customer Marketing Manager (Remote, US)

Grafana Labs

Location
United States of America
Posted
Salary Range
123k - 148k usd

Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.

Taskrabbit logo

Customer Support Advocate - Portuguese Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, recognize unique needs, and deliver exceptional service in Portuguese speaking role.

Binance logo

Customer Service Representative - (Portuguese/English)

Binance

Location
Portugal
Posted

Customer Service Representative at Binance: Provide top-quality assistance via live chat and email, manage complaints, and gather feedback to ensure high customer satisfaction.

Eventbrite, Inc. logo

Senior Manager - Sales & Customer Service Analytics

Eventbrite, Inc.

Location
United States of America
Posted

Lead a team of SQL analysts to uncover actionable insights that drive business decisions and optimize the customer experience at Eventbrite.

Deel logo

Customer Onboarding Manager | Japan/South Korea

Deel

Location
Brunei Darussalam
Posted

Join Deel as a Project Manager and contribute to launching Global Employee Management Platforms for clients. Develop product expertise, communicate effectively, and provide global payroll expertise.

Deel logo

Customer Onboarding Manager | Japan/South Korea

Deel

Location
Brunei Darussalam
Posted

Join Deel as a Project Manager and help launch the Global Employee Management Platform for clients, working with a talented team and driving continuous improvement.

Binance logo

Customer Service Representative - P2P (LATAM)

Binance

Location
Colombia
Posted

Customer Service Representative - P2P market specialist role at Binance, providing exceptional support to clients and driving business goals through product improvements.

COMPLY logo

Customer Support Representative - West Coast Hours

COMPLY

Location
United States of America
Posted
Salary Range
45k - 50k USD

Customer Support Representative at COMPLY: Provide exceptional customer support services, collaborate with teams, and advance your career in a high-growth startup.

DevRev logo

Customer Success

DevRev

Job Location

India

Job Summary

DevRev is a SaaS company that provides a CRM platform for support, product, and growth teams. The Customer Success team at DevRev works with customers to ensure they get the most out of the platform, developing new ways to engage with them, creating onboarding plans, and enabling integration with existing tools. With a focus on customer-centricity and innovation, DevRev aims to help build the world's most customer-centric companies. The company is headquartered in Palo Alto, California, and has raised $100 million in funding from investors like Khosla Ventures and Mayfield. As a Customer Success team member, you will work with a talented team, develop new skills, and contribute to groundbreaking projects. With flexible remote work options and a fast-paced environment, DevRev is an exciting place to join. By leveraging design, data engineering, and machine intelligence, DevRev empowers engineers to embrace their customers and build a better future for all. The company values humility, honesty, and heart, and is committed to making a positive impact on the world. As part of this mission, DevRev seeks talented individuals who share its vision and are passionate about delivering exceptional customer experiences.

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.

Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done.  Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.

Objectives of this role will include:

 

  • Develop new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc.) to increase product usage
  • Create customer onboarding plans to accelerate product adoption and expand usage
  • Enable integration of DevRev with customers’ existing tools stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
  • Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage 
  • Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc. 
  • Conduct data analysis about customers usage to share insights and drive decision-making
  • Close work with AI and generative technologies
  • Learn new tools and guide customers through critical workflows, e.g. mapping before and after process flows

Ideal Candidate Qualifications:

  • Minimum 3 to 5 years technical customer service/support, project management, account management, or other relevant experience
  • Technical knowledge in software development, APIs and coding (e.g. SQL) is also valued
  • Outstanding communication (written and verbal), with fluency in English
  • Comfort operating in a fast-paced, high-demand, global environment
  • Result oriented work-style, ability to get things done, and a learning mindset

 

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!