Customer Success
DevRev
- Location
- India
- Posted
Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.
Remote Jobs
Customer Success Manager, Mid-Market
Apollo.io
- Location
- United States of America
- Posted
High Touch Customer Success Manager: drive incremental product adoption, identify risk, and engage with customers to achieve adoption, NRR, and activity targets.
Mid-Market Customer Success Manager
Newsela
- Location
- United States of America
- Posted
- Salary Range
- 75k - 100k USD
Manage mid-market accounts in EdTech, drive customer success through strategic planning and support, collaborate with teams for professional development, and contribute to the growth of Newsela's educational platform.
Customer Success Manager at Slate
Slate
- Location
- British Virgin Islands
- Posted
- Salary Range
- 60k - 90k USD
Join Slate as a Customer Success Manager to help social media teams create content effectively. Drive customer success by onboarding, training, and supporting customers while collaborating with account managers for growth and renewal opportunities.
Vice President of Customer Success
ActiveCampaign
- Location
- United States of America
- Posted
Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth
Customer Success Director (Individual Contributor)
OfferFit
- Location
- Canada
- Posted
- Salary Range
- 54k - 262k USD
Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.
Customer Success Director (Individual Contributor)
OfferFit
- Location
- Croatia
- Posted
Customer Success Director at OfferFit: drive customer success, analyze results, and communicate insights to drive business impact.
Customer Success Director (Individual Contributor)
OfferFit
- Location
- Brazil
- Posted
Customer Success Director at OfferFit: drive business impact with data-driven presentations and customer insights.
Customer Success Specialist, Financial Services
AlphaSense
- Location
- United Kingdom
- Posted
Customer Success Specialist in Financial Services at AlphaSense, providing technical support and driving adoption of their platform.
Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.
Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.
Customer Success Director (Manager), Advertising
CommerceIQ
- Location
- United States of America
- Posted
- Salary Range
- 107k - 177k USD
Customer Success Director at CommerceIQ: lead team of Advertising Managers & Directors, drive customer success & growth
Associate Enterprise Customer Success Manager
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 75k - 90k USD
Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.
Senior Director of Customer Success
Smartcar
- Location
- United States of America
- Posted
- Salary Range
- 160k - 270k USD
Lead Customer Success at Smartcar, driving customer retention and growth by managing Account Management and Solutions Architecture teams. Utilize customer success metrics to inform decisions and foster a culture of excellence.
Senior Manager - Customer Success Engineering
Vercel
- Location
- Germany
- Posted
Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.
Senior Customer Success Operations Manager
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 140k - 190k USD
Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.
Senior Manager, Customer Success Operations
AlphaSense
- Location
- United States of America
- Posted
- Salary Range
- 120k - 150k USD
Senior Manager, Customer Success Operations at AlphaSense, optimizing customer success processes and driving productivity for revenue teams.
AU Customer Success Specialist (Philippines)
Podium
- Location
- Philippines
- Posted
- Salary Range
- 2k - 2k USD
Customer Success Specialist at Podium, driving customer success and growth for small businesses with AI-powered lead conversion platform.
Program Manager - Customer Success Operations
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 90k - 149k USD
Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.
Principal Customer Success Business Partner
Anaplan
- Location
- Sweden
- Posted
Anaplan CSBP drives customer success, expansion & optimisation for Nordic customers, leveraging expertise in business processes, planning & forecasting.
Customer Success
DevRev
Job Location
Job Summary
DevRev is a SaaS company that provides a CRM platform for support, product, and growth teams. The Customer Success team at DevRev works with customers to ensure they get the most out of the platform, developing new ways to engage with them, creating onboarding plans, and enabling integration with existing tools. With a focus on customer-centricity and innovation, DevRev aims to help build the world's most customer-centric companies. The company is headquartered in Palo Alto, California, and has raised $100 million in funding from investors like Khosla Ventures and Mayfield. As a Customer Success team member, you will work with a talented team, develop new skills, and contribute to groundbreaking projects. With flexible remote work options and a fast-paced environment, DevRev is an exciting place to join. By leveraging design, data engineering, and machine intelligence, DevRev empowers engineers to embrace their customers and build a better future for all. The company values humility, honesty, and heart, and is committed to making a positive impact on the world. As part of this mission, DevRev seeks talented individuals who share its vision and are passionate about delivering exceptional customer experiences.
DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Job Description
We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.
Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.
Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done. Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.
Objectives of this role will include:
- Develop new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc.) to increase product usage
- Create customer onboarding plans to accelerate product adoption and expand usage
- Enable integration of DevRev with customers’ existing tools stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc.
- Conduct data analysis about customers usage to share insights and drive decision-making
- Close work with AI and generative technologies
- Learn new tools and guide customers through critical workflows, e.g. mapping before and after process flows
Ideal Candidate Qualifications:
- Minimum 3 to 5 years technical customer service/support, project management, account management, or other relevant experience
- Technical knowledge in software development, APIs and coding (e.g. SQL) is also valued
- Outstanding communication (written and verbal), with fluency in English
- Comfort operating in a fast-paced, high-demand, global environment
- Result oriented work-style, ability to get things done, and a learning mindset
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!
