Remote Jobs

DevRev logo

Customer Success

DevRev

Location
India
Posted

Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.

Horizons logo

Senior Customer Success Manager EMEA

Horizons

Location
South Africa
Posted

Senior Customer Success Manager EMEARemote-South Africa: drive revenue growth through excellent customer support and strategic relationship management with Horizons' workforce management platform.

Workiva logo

2025 Summer Intern - Customer Success

Workiva

Location
United States of America
Posted
Salary Range
44k - 44k USD

Support the Customer Success team in creating and implementing customer documents, collaborating with cross-functional teams, applying XBRL tagging, ensuring accuracy, and providing exceptional customer service.

Muck Rack logo

Senior Customer Success Manager, Mid-Market

Muck Rack

Location
United States of America
Posted
Salary Range
85k - 105k USD

Drive customer growth and renewals in Muck Rack's mid-market segment by managing customer success, overseeing lifecycle, and negotiating contracts. Requires experience in B2B SaaS Customer Success or Account Management.

Acquia logo

Customer Success Manager I - Acquia Optimize

Acquia

Location
Denmark
Posted

Customer Success Manager at Acquia: Deliver world-class success experiences, interact with diverse cultures, and leverage web development knowledge to drive customer growth.

Litify logo

Enterprise Customer Success Manager (Salesforce Certified)

Litify

Location
United States of America
Posted
Salary Range
95k - 100k USD

Join Litify as a Customer Success Manager to drive client success with our legal technology solutions. Manage accounts, ensure adoption and satisfaction, and contribute to the growth of Litify and Salesforce implementations.

brightwheel logo

Senior Program Manager - Customer Success Operations

brightwheel

Location
United States of America
Posted
Salary Range
112k - 179k USD

Lead the Customer Success Operations team at Brightwheel, focusing on process optimization, cross-functional collaboration, and driving impactful initiatives to enhance customer outcomes.

Customer Success Manager, Coursera for Government

Coursera

Location
United States of America
Posted
Salary Range
91k - 114k USD

Customer Success Manager at Coursera for Government - drive client retention results, manage partner relationships, and provide quantitative analysis.

1Password logo

Senior Revenue Operations Analyst, Customer Success

1Password

Location
Canada
Posted
Salary Range
87k - 117k USD

Senior Revenue Operations Analyst, Customer Success at 1Password: Optimize post-sales team performance with data-driven insights and strategic initiatives.

Anaplan logo

Senior Business Partner – Customer Success (Public Sector)

Anaplan

Location
United States of America
Posted
Salary Range
147k - 198k USD

Senior Business Partner – Customer Success (Public Sector) at Anaplan: drive customer success, growth & implementation of leading scenario planning & analysis platform.

DevRev logo

Customer Success

DevRev

Job Location

India

Job Summary

DevRev is a SaaS company that provides a CRM platform for support, product, and growth teams. The Customer Success team at DevRev works with customers to ensure they get the most out of the platform, developing new ways to engage with them, creating onboarding plans, and enabling integration with existing tools. With a focus on customer-centricity and innovation, DevRev aims to help build the world's most customer-centric companies. The company is headquartered in Palo Alto, California, and has raised $100 million in funding from investors like Khosla Ventures and Mayfield. As a Customer Success team member, you will work with a talented team, develop new skills, and contribute to groundbreaking projects. With flexible remote work options and a fast-paced environment, DevRev is an exciting place to join. By leveraging design, data engineering, and machine intelligence, DevRev empowers engineers to embrace their customers and build a better future for all. The company values humility, honesty, and heart, and is committed to making a positive impact on the world. As part of this mission, DevRev seeks talented individuals who share its vision and are passionate about delivering exceptional customer experiences.

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.

Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done.  Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.

Objectives of this role will include:

 

  • Develop new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc.) to increase product usage
  • Create customer onboarding plans to accelerate product adoption and expand usage
  • Enable integration of DevRev with customers’ existing tools stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
  • Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage 
  • Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc. 
  • Conduct data analysis about customers usage to share insights and drive decision-making
  • Close work with AI and generative technologies
  • Learn new tools and guide customers through critical workflows, e.g. mapping before and after process flows

Ideal Candidate Qualifications:

  • Minimum 3 to 5 years technical customer service/support, project management, account management, or other relevant experience
  • Technical knowledge in software development, APIs and coding (e.g. SQL) is also valued
  • Outstanding communication (written and verbal), with fluency in English
  • Comfort operating in a fast-paced, high-demand, global environment
  • Result oriented work-style, ability to get things done, and a learning mindset

 

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!