Remote Jobs

Amplemarket logo

Customer Success Manager

Amplemarket

Location
Cameroon
Posted

Customer Success Manager at Amplemarket: Build strong relationships with customers, identify expansion opportunities, and drive growth through AI-powered sales platform.

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Customer Support Advocate, Spanish Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.

Binance logo

Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) | Join Binance's Customer Service team and provide top-quality assistance to users via ticketing systems and live chat.

Binance logo

Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) at Binance: Provide top-quality assistance with fast response times and accurate information.

Cover Genius logo

Customer Support Agent - Italian or/and French

Cover Genius

Location
Spain
Posted

Provide exceptional customer support for Cover Genius' insurance products, collaborate with teams to resolve inquiries, maintain documentation, and contribute to process improvements while adhering to compliance standards.

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Vice President, Customer Data Strategy

iHerb

Location
Brazil
Posted

Lead customer data strategy to personalize experiences, grow loyalty & retention, and drive business growth in e-commerce

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Customer Technical Support Engineer

Kontakt.io

Location
United States of America
Posted

Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.

Deel logo

Associate Director of Client Customer Support

Deel

Location
Cameroon
Posted

Lead Deel's Customer Support Team, manage performance metrics, drive customer satisfaction, and collaborate with cross-functional teams to enhance the client experience.

Clipboard Health logo

Customer Service Team Lead

Clipboard Health

Location
Canada
Posted

Lead and coach a customer service team, ensuring high-quality service delivery through effective mentoring, monitoring performance metrics, handling escalations, and fostering a positive team culture. Utilize tools like Zendesk for efficient operations.

Broadvoice logo

Technical Customer Support II

Broadvoice

Location
Colombia
Posted

Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.

Amplemarket logo

Customer Success Manager

Amplemarket

Job Location

CameroonCentral African RepublicComorosCongo, (Kinshasa)Côte d'IvoireCroatiaDenmarkDjiboutiEgyptEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFinlandFranceGabonGambiaGermanyGibraltarGreeceMaltaAlgeriaAndorraAngolaAustriaBahrainBelgiumBeninBotswanaBulgariaBurkina FasoBurundiChadCyprusSaint HelenaSwazilandSwedenSwitzerlandJordanKenyaKuwaitMaliSierra LeoneSlovakiaSloveniaLatviaLebanonLesothoLiberiaLibyaLithuaniaLuxembourgMacedonia, Republic ofNetherlandsNigerNigeriaNorwayPolandQatarRéunionRomaniaRwandaSomaliaSpainSudanSvalbard and Jan Mayen IslandsTanzania, United Republic ofTogoMadagascarOmanMalawiSyrian Arab Republic (Syria)TurkeyUgandaUnited Arab EmiratesBouvet IslandCongo (Brazzaville)Czech RepublicGhanaAlbaniaBelarusGuineaGuinea-BissauLiechtensteinMauritaniaMauritiusMayotteMonacoSouth AfricaUnited KingdomWestern SaharaYemenZambiaZimbabweBosnia and HerzegovinaBritish Indian Ocean TerritoryCape VerdeMoldovaMoroccoMozambiqueNamibiaPortugalRussian FederationTunisiaSan MarinoSaudi ArabiaSenegalSeychellesHoly See (Vatican City State)HungaryIcelandIran, Islamic Republic ofIraqIrelandIsraelItaly

Job Summary

Amplemarket is an AI-powered sales platform that enables B2B companies to generate more opportunities through advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. The company is backed by Y Combinator and powers the sales teams at fast-growing companies like Deel, Moveworks, H1, and Vanta. Amplemarket seeks a Customer Success Manager to join their team, responsible for building strong relationships with customers, identifying expansion opportunities, and proactively addressing challenges to ensure customer satisfaction and success. The ideal candidate has 3+ years of experience in customer success, account management, or a similar role, with exceptional relationship-building skills, analytical abilities, and commercial acumen.

What is Amplemarket all about?
Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.
In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.
Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.
 

We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.

At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.

As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.

 

You will:

  • Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
  • Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals
  • Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions
  • Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more
  • Identify expansion opportunities and manage upsell initiatives
  • Proactively monitor account health to identify risks early and be proactive at mitigating churn
  • Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams
  • Contribute to process improvements by helping to define and refine customer success workflows and best practices

Who we’re looking for:

  • 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
  • A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes
  • Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors
  • A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy
  • Strong organizational skills with the ability to manage and report onmultiple accounts efficiently in a fast-paced environment
  • Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively
  • Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers
  • Solid project management experience to ensure smooth customer onboarding and ongoing success
  • Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business
  • Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams

Nice to have:

  • Previous experience in sales
  • Previous experience in marketing (Growth/Performance)
  • Experience working in a high-growth startup environment
  • Familiarity with remote-first work practices
  • Knowledge of the outbound sales industry, trends and solutions in the market
 
A little more about Amplemarket:
 
We offer:
  • Nice work environment
  • Competitive Salary
  • Health Insurance
  • Stock Options
  • Annual Company Trip in a secret location
  • and more!

 

 
Amplemarket is committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!