Remote Jobs

Amplemarket logo

Customer Success Manager

Amplemarket

Location
Cameroon
Posted

Customer Success Manager at Amplemarket: Build strong relationships with customers, identify expansion opportunities, and drive growth through AI-powered sales platform.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
India
Posted

Support AI developers by providing technical assistance and troubleshooting issues related to Weights & Biases' products. Collaborate with cross-functional teams to improve user experience.

Taskrabbit logo

Customer Support Advocate - French Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Create seamless customer experiences, solve complex issues, and drive business growth in a fast-paced, inclusive environment.

Ueni Ltd logo

Customer Support Agent - Multichannel

Ueni Ltd

Location
Argentina
Posted

Provide top-notch customer support to small businesses using UENI's tools, ensuring their success through effective communication and problem-solving. Collaborate with a remote team to improve services and achieve business goals.

JumpCloud logo

Customer References Coordinator - India

JumpCloud

Location
India
Posted

Join JumpCloud's Corporate Communications team as a Customer References Coordinator and create compelling customer success stories

Taskrabbit logo

Customer Support Advocate - Portuguese Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, recognize unique needs, and deliver exceptional service in Portuguese speaking role.

Binance logo

Customer Service Representative - (Portuguese/English)

Binance

Location
Portugal
Posted

Customer Service Representative at Binance: Provide top-quality assistance via live chat and email, manage complaints, and gather feedback to ensure high customer satisfaction.

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Partnership Manager

saas.group

Location
Croatia
Posted

Partnership Manager at picdrop: Drive partnership efforts, build communities, and contribute to growth in a flexible, remote role with saas.group.

Binance logo

Customer Service Representative - P2P (LATAM)

Binance

Location
Colombia
Posted

Customer Service Representative - P2P market specialist role at Binance, providing exceptional support to clients and driving business goals through product improvements.

Amplemarket logo

Customer Success Manager

Amplemarket

Job Location

CameroonCentral African RepublicComorosCongo, (Kinshasa)Côte d'IvoireCroatiaDenmarkDjiboutiEgyptEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFinlandFranceGabonGambiaGermanyGibraltarGreeceMaltaAlgeriaAndorraAngolaAustriaBahrainBelgiumBeninBotswanaBulgariaBurkina FasoBurundiChadCyprusSaint HelenaSwazilandSwedenSwitzerlandJordanKenyaKuwaitMaliSierra LeoneSlovakiaSloveniaLatviaLebanonLesothoLiberiaLibyaLithuaniaLuxembourgMacedonia, Republic ofNetherlandsNigerNigeriaNorwayPolandQatarRéunionRomaniaRwandaSomaliaSpainSudanSvalbard and Jan Mayen IslandsTanzania, United Republic ofTogoMadagascarOmanMalawiSyrian Arab Republic (Syria)TurkeyUgandaUnited Arab EmiratesBouvet IslandCongo (Brazzaville)Czech RepublicGhanaAlbaniaBelarusGuineaGuinea-BissauLiechtensteinMauritaniaMauritiusMayotteMonacoSouth AfricaUnited KingdomWestern SaharaYemenZambiaZimbabweBosnia and HerzegovinaBritish Indian Ocean TerritoryCape VerdeMoldovaMoroccoMozambiqueNamibiaPortugalRussian FederationTunisiaSan MarinoSaudi ArabiaSenegalSeychellesHoly See (Vatican City State)HungaryIcelandIran, Islamic Republic ofIraqIrelandIsraelItaly

Job Summary

Amplemarket is an AI-powered sales platform that enables B2B companies to generate more opportunities through advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. The company is backed by Y Combinator and powers the sales teams at fast-growing companies like Deel, Moveworks, H1, and Vanta. Amplemarket seeks a Customer Success Manager to join their team, responsible for building strong relationships with customers, identifying expansion opportunities, and proactively addressing challenges to ensure customer satisfaction and success. The ideal candidate has 3+ years of experience in customer success, account management, or a similar role, with exceptional relationship-building skills, analytical abilities, and commercial acumen.

What is Amplemarket all about?
Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.
In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.
Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.
 

We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.

At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.

As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.

 

You will:

  • Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
  • Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals
  • Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions
  • Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more
  • Identify expansion opportunities and manage upsell initiatives
  • Proactively monitor account health to identify risks early and be proactive at mitigating churn
  • Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams
  • Contribute to process improvements by helping to define and refine customer success workflows and best practices

Who we’re looking for:

  • 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
  • A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes
  • Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors
  • A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy
  • Strong organizational skills with the ability to manage and report onmultiple accounts efficiently in a fast-paced environment
  • Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively
  • Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers
  • Solid project management experience to ensure smooth customer onboarding and ongoing success
  • Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business
  • Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams

Nice to have:

  • Previous experience in sales
  • Previous experience in marketing (Growth/Performance)
  • Experience working in a high-growth startup environment
  • Familiarity with remote-first work practices
  • Knowledge of the outbound sales industry, trends and solutions in the market
 
A little more about Amplemarket:
 
We offer:
  • Nice work environment
  • Competitive Salary
  • Health Insurance
  • Stock Options
  • Annual Company Trip in a secret location
  • and more!

 

 
Amplemarket is committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!