Remote Jobs

Creatio logo

Customer Success Manager

Creatio

Location
Portugal
Posted

Customer Success Manager for SMB & Corp segment market, collaborating with teams to drive customer growth and adoption.

Nextech logo

Chief of Staff - Customer Experience

Nextech

Location
United States of America
Posted

Lead Nextech's Customer Experience strategy by collaborating with senior leadership, managing cross-functional projects, and driving operational excellence. Oversee strategic planning and stakeholder alignment to deliver maximum value to customers while enjoying competitive pay, comprehensive benefits, and a supportive work environment.

Taskrabbit logo

Customer Support Advocate, Spanish Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.

Binance logo

Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) | Join Binance's Customer Service team and provide top-quality assistance to users via ticketing systems and live chat.

Binance logo

Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) at Binance: Provide top-quality assistance with fast response times and accurate information.

Cover Genius logo

Customer Support Agent - Italian or/and French

Cover Genius

Location
Spain
Posted

Provide exceptional customer support for Cover Genius' insurance products, collaborate with teams to resolve inquiries, maintain documentation, and contribute to process improvements while adhering to compliance standards.

iHerb logo

Vice President, Customer Data Strategy

iHerb

Location
Brazil
Posted

Lead customer data strategy to personalize experiences, grow loyalty & retention, and drive business growth in e-commerce

Kontakt.io logo

Customer Technical Support Engineer

Kontakt.io

Location
United States of America
Posted

Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.

Deel logo

Associate Director of Client Customer Support

Deel

Location
Cameroon
Posted

Lead Deel's Customer Support Team, manage performance metrics, drive customer satisfaction, and collaborate with cross-functional teams to enhance the client experience.

Clipboard Health logo

Customer Service Team Lead

Clipboard Health

Location
Canada
Posted

Lead and coach a customer service team, ensuring high-quality service delivery through effective mentoring, monitoring performance metrics, handling escalations, and fostering a positive team culture. Utilize tools like Zendesk for efficient operations.

Creatio logo

Customer Success Manager

Creatio

Job Location

Portugal

Job Summary

We are seeking a Customer Success Manager to join our Americas Team/Remote. The role involves managing customer portfolios, collecting feedback, and developing relationships with key partners and customers. As a Customer Success Manager, you will collaborate with various teams to drive customer implementation projects, adoption, and growth. We expect 3+ years of experience working with global SMB or Corporate segment customers, excellent communication skills, and experience with CRM/ERP systems. Our company offers a remote-first hybrid model, competitive pay, and paid leave options. You will work with an award-winning product and be part of a culture that values care, ownership, dedication, and high standards.

We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. 

Working on our team as a Customer Success Manager position involves:

    • managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
    • collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;   
    • developing and maintaining trusted relationships with key partners and their customers;
    • driving customer retention and renewals by building strong relationships;
    • collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:

    • 3+ years of experience working with global SMB or Corporate segment customers;     
    • English language — Advanced; 
    • experience in implementing/customizing corporate software;    
    • excellent communication and presentation skills;     
    • experience with CRM / ERP / Core systems;
    • experience in problem-solving, working with customer objections;
    • experience in conducting trainings and presentations;     
    • understanding business needs with further translation into the requirements.

What to expect from us:

    • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
    • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
    • culture of genuine care, ownership, dedication, and high standards;
    • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
    • Creatio offers all team members competitive pay;
    • paid leave options for life-qualifying events, sicknesses, etc.