Customer Success Manager - DACH (F/M/D)

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.

That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better. 

THE OPPORTUNITY

Do you have what it takes to drive and maximize customer success for our unique products?   

As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success.

You will step into an exciting role where your skills will empower our customers to make the most of our solutions. With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.  

If you are passionate about using your skills to transform how customers succeed with our products in the DACH Region—focusing on SMBs and key accounts—this role is for you!

HOW YOU WILL MAKE AN IMPACT

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements 
• Communicate effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• A Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science will help you easily understand our technology
• 4+ years of experience in B2B customer success, account management, or consulting, ideally within the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Native-level fluency in German and excellent proficiency in English to ensure smooth communication with customers and stakeholders across the DACH region.
• Willingness to travel across the DACH region to build deeper relationships and address customers' technical needs

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Sabrina (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

• It's important to take a break from work! We offer 30 days of paid time off per year 
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• We offer full visa and relocation support for international candidates
• An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
• A competitive compensation package that values the skills and experience you bring
• Up to 4000 EUR employee referral bonus 
• Financial support for local language classes to help you in your journey of integrating into the culture!

ABOUT US