Customer Success Manager - DACH (F/M/D)
NavVis
- Location
- Germany
- Posted
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Customer Success Manager - DACH (F/M/D)
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Job Location
Job Summary
NavVis is seeking a Customer Success Manager - DACH (F/M/D) in Germany. The role involves driving and maximizing customer success for unique products, overseeing the onboarding process, and supporting customers throughout the adoption cycle. The ideal candidate has 4+ years of experience in B2B customer success, account management, or consulting, with a degree in Geosystems, Civil Engineering, or Computer Science. Native-level fluency in German and excellent English proficiency are required. The company offers flexible working hours, full visa and relocation support, and an attractive compensation package.
OUR VISION
When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.
That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.
THE OPPORTUNITY
Do you have what it takes to drive and maximize customer success for our unique products?
As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success.
You will step into an exciting role where your skills will empower our customers to make the most of our solutions. With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.
If you are passionate about using your skills to transform how customers succeed with our products in the DACH Region—focusing on SMBs and key accounts—this role is for you!
HOW YOU WILL MAKE AN IMPACT
- Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
- Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
- Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
- Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
- Communicate effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
- Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
- Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- A Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science will help you easily understand our technology
- 4+ years of experience in B2B customer success, account management, or consulting, ideally within the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
- Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
- Native-level fluency in German and excellent proficiency in English to ensure smooth communication with customers and stakeholders across the DACH region.
- Willingness to travel across the DACH region to build deeper relationships and address customers' technical needs
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Sabrina (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 30 days of paid time off per year
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture!
ABOUT US
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.
More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.
You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.
Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!
How you will grow with us
-
Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
-
Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
-
With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
