Customer Support Coach
Marketing Operations Specialist
- Location
- Thailand
- Posted
Provide excellent customer support to hotel clients using Cloudbeds software, resolve issues, build relationships, and contribute to product improvements.
Remote Jobs
Salesforce Experience Leader
TTEC Digital
- Location
- United States of America
- Posted
- Salary Range
- 122k - 207k USD
Lead Salesforce engagements for enterprise clients at TTEC Digital, advising on transformational goals and integrating technology portfolios for seamless client experiences. This remote role offers competitive salary and benefits.
Sr. Solutions Architect
Databricks
- Location
- United States of America
- Posted
Senior SA role leading technical strategy for large enterprise accounts, leveraging big data expertise and ML & AI knowledge.
Sr Specialist - Internal Communications
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 117k - 166k USD
Senior Specialist in Internal Communications at Upwork, managing internal programs, overseeing team operations, and creating engaging content.
Рецензент рекламы на русском языке - Латвия
Welocalize
- Location
- Latvia
- Posted
Join our team as an Ads Quality Rater in Latvia and contribute to ensuring high-quality online ads on the Russian language.
Sr Lead Machine Learning Engineer
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 195k - 308k USD
Lead AI/ML initiatives at Upwork, mentor teams, conduct research, and deploy cutting-edge models. Enjoy competitive salary and excellent benefits in a remote-first environment.
Lead Salesforce Administrator
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 140k - 174k USD
Senior Salesforce Administrator needed for remote role driving scalable go-to-market operations with Brightwheel
Sr. Director - Digital Product
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 180k - 210k USD
Lead Nutrafol's digital strategy and product roadmap, ensuring seamless customer experiences across eCommerce platforms and mobile apps while driving brand equity and business growth.
Рецензент рекламы на русском языке - Казахстан
Welocalize
- Location
- Kazakhstan
- Posted
Join our team as an Ads Quality Rater and contribute to improving online ad quality and effectiveness.
Sr. Event Marketing Specialist
G-P
- Location
- United States of America
- Posted
Senior Event Marketing Specialist at G-P: drive brand awareness, product interest, and sales growth through tech-focused events
Principal Health Economics and Outcomes Researcher
Modern Health
- Location
- United States of America
- Posted
- Salary Range
- 141k - 207k USD
Conduct impactful economic and outcomes analyses to support Modern Health's mission of providing exceptional care. Collaborate with teams to develop analytic models and deliver insights to stakeholders. Utilize tools like R and SQL in a dynamic environment focused on innovation in mental health care.
Sr. Systems Manager - NetSuite Administrator
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 165k - 195k USD
NetSuite Administrator & System Manager for Hims & Hers, configuring modules, managing integrations, and ensuring SOX compliance.
Sr. Software Engineer
G-P
- Location
- India
- Posted
Sr. Software Engineer at G-P: Design & develop cloud platform, advocate for modern agile methodologies, build scalable enterprise-level services.
Sr Software Engineer
G-P
- Location
- Ireland
- Posted
Sr Software Engineer at G-P: Design cloud-enabled products for Global Growth Platform, collaborate with stakeholders & mentor engineers.
Sr. Software Architect
Testlio
- Location
- Cameroon
- Posted
Senior Software Architect at Testlio: drive practical improvements in engineering practices, pioneer AI-augmented engineering, and champion quality excellence.
Sr. Software Architect
Testlio
- Location
- Brunei Darussalam
- Posted
Senior Software Architect at Testlio: drive practical improvements in engineering practices & design scalable solutions
Sr. Testing Manager
Testlio
- Location
- Brazil
- Posted
Lead testing delivery for clients across various industries, manage test scope planning, and ensure quality testing execution with Testlio.
Sr. Product Manager - Vault2
Kraken
- Location
- Canada
- Posted
Product Manager for crypto custody and wallet management at Kraken, with 7+ years of experience in product management and cross-functional collaboration.
Sr. Enterprise CSM
Cobalt
- Location
- United States of America
- Posted
Customer Success Manager for Enterprise team at Cobalt, driving customer growth and success in the pentesting industry.
Sr. Enterprise CSM
Cobalt
- Location
- United States of America
- Posted
Enterprise CSM job at Cobalt, seeking customer success manager with commercial mindset and experience working with Enterprise clients.
Customer Support Coach
Marketing Operations Specialist
Job Location
Job Summary
Assist and support hotel properties using Cloudbeds software. Resolve customer complaints via various channels, troubleshoot issues, maintain relationships, gather feedback for future releases, use training materials, create tutorials, attend online training. Requires 1+ years hospitality experience, fluent in English and Thai.
What You Will Do:
Assist and support our existing customers (hotel properties) daily in the use of our software in English or Thai
Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers
Troubleshoot and make outbound calls for escalated issues when necessary
Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software
Gather customers' feedback and requirements for future releases of the software
Use training materials to keep up-to-date with the latest system's updates
Help create new tutorials as needed by contributing content to the database of support articles
Attend company-wide online training sessions
Key Competencies include:
Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients
Able to lead to multiple personality types
Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
The ability to multitask and cope with change, in a fast-paced working environment
You’ll Succeed With:
1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
Previous experience in customer service or similar is a plus
Native or Fluent in English
Native or fluent Thai
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Great levels of learning agility
Compatible graduation course or more than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection
Note: This is a remote position that can be done anywhere
*ATTENTION: PLEASE SEND YOUR CV IN ENGLISH!*
