Customer Support Coach
Marketing Operations Specialist
- Location
- Thailand
- Posted
Provide excellent customer support to hotel clients using Cloudbeds software, resolve issues, build relationships, and contribute to product improvements.
Remote Jobs
Sr. Enterprise CSM
Cobalt
- Location
- United States of America
- Posted
Enterprise CSM job at Cobalt, seeking customer success manager with commercial mindset and experience working with Enterprise clients.
Sr Software Engineer (Python)
Finalsite
- Location
- Poland
- Posted
Senior Software Engineer at Finalsite: Lead technical direction, innovate solutions, mentor engineers
Sr. Associate, Data Engineer
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 95k - 110k USD
Data Engineer at Nutrafol, leveraging expertise to drive business decisions through data-driven insights.
Sr. Data Engineer I
Splice
- Location
- United States of America
- Posted
Sr Data Engineer I - Build scalable data pipelines & systems for business growth
Sr. Open Source Engineer (Argo CD)
Octopus Deploy
- Location
- Cameroon
- Posted
Contribute to Argo CD and other open-source initiatives as a Sr. Open Source Engineer at Octopus Deploy, working with the community and providing guidance to users.
Sr. Software Engineer - Backend
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 150k - 190k USD
Design and build backend services for telehealth and e-commerce platforms at Hims & Hers. Collaborate with teams to guide decisions and deliver scalable solutions using technologies like Java, Kotlin, AWS, and Kubernetes. Lead architecture and contribute to operational excellence while mentoring team members and driving continuous improvement.
Sr. DevOps Engineer
Entefy
- Location
- United States of America
- Posted
DevOps Engineer needed for high-performance server deployment with sub-second latency, combining security and cutting-edge tech.
Operations Associate (Bahrain)
Binance
- Location
- Bahrain
- Posted
Operations Associate at Binance: Business Process Management & Project Management
Sr. Product Security Engineer
iHerb
- Location
- Brazil
- Posted
- Salary Range
- 139k - 216k USD
Secure Development Lifecycle assurance processes, security automation technologies, and drive security hardening strategy
Senior Frontend Engineer - Reddit Pro
- Location
- United States of America
- Posted
High-impact software developer for Reddit Pro team, working on technical & product strategy, building novel products and features, and contributing to the full development cycle.
Sr. GL Accountant - Fixed Term Contract
Eventbrite, Inc.
- Location
- Argentina
- Posted
Sr. GL Accountant - Fixed Term Contract, Remote, Argentina. Maintain general ledger sections, perform monthly closing procedures, and facilitate statutory compliance requirements.
Sr. Manager - Technology Risk
- Location
- United States of America
- Posted
Senior Manager, Technology Risk at Reddit: lead tech risk management, develop audit plans, and drive results in a fast-paced environment.
Salesforce Solution Architect
Coursera
- Location
- India
- Posted
Salesforce Solution Architect for Coursera Business teams, designing scalable solutions and providing training & support.
Sr DevOps Manager
Testlio
- Location
- Cameroon
- Posted
Senior DevOps Manager at Testlio: lead infrastructure & DevOps initiatives, drive innovation & growth
Sr Manager - Product Management
Pismo
- Location
- United States of America
- Posted
- Salary Range
- 130k - 205k USD
Lead squads at Pismo, develop product roadmap, and manage budget for investment products
Sr Software Engineer (Java)
Finalsite
- Location
- Poland
- Posted
Technical lead for data integration pipelines using Java and Spring Integration framework
Sr. Software Engineer | Platform
ExtraHop
- Location
- United States of America
- Posted
Senior Software Engineer: Develop security features, lead junior team members, design fundamental tools, and collaborate with cross-functional teams.
Sr. Content Designer
MyFitnessPal
- Location
- United States of America
- Posted
- Salary Range
- 120k - 150k USD
Lead content design and strategy at MyFitnessPal to create intuitive user experiences across mobile and web platforms. Collaborate with cross-functional teams to enhance Premium offerings and drive growth through partner integrations and innovative solutions.
Sr. Manager - Social Media
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 110k - 135k USD
Senior Social Media Manager for Hers, managing content planning, creation, curation, and fan communication across multiple platforms.
Customer Support Coach
Marketing Operations Specialist
Job Location
Job Summary
Assist and support hotel properties using Cloudbeds software. Resolve customer complaints via various channels, troubleshoot issues, maintain relationships, gather feedback for future releases, use training materials, create tutorials, attend online training. Requires 1+ years hospitality experience, fluent in English and Thai.
What You Will Do:
Assist and support our existing customers (hotel properties) daily in the use of our software in English or Thai
Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers
Troubleshoot and make outbound calls for escalated issues when necessary
Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software
Gather customers' feedback and requirements for future releases of the software
Use training materials to keep up-to-date with the latest system's updates
Help create new tutorials as needed by contributing content to the database of support articles
Attend company-wide online training sessions
Key Competencies include:
Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients
Able to lead to multiple personality types
Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
The ability to multitask and cope with change, in a fast-paced working environment
You’ll Succeed With:
1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
Previous experience in customer service or similar is a plus
Native or Fluent in English
Native or fluent Thai
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Great levels of learning agility
Compatible graduation course or more than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection
Note: This is a remote position that can be done anywhere
*ATTENTION: PLEASE SEND YOUR CV IN ENGLISH!*
