Customer Support Coach
Marketing Operations Specialist
- Location
- Thailand
- Posted
Provide excellent customer support to hotel clients using Cloudbeds software, resolve issues, build relationships, and contribute to product improvements.
Remote Jobs
Sr. Growth Marketing Manager - Lifecycle
Splice
- Location
- United States of America
- Posted
- Salary Range
- 122k - 135k USD
Sr. Growth Marketing Manager, Lifecycle at Splice: Use Braze to drive growth through lifecycle marketing strategies and campaigns.
Sr. Director, Head of Integrations and Developer Ecosystem
G-P
- Location
- United States of America
- Posted
- Salary Range
- 208k - 260k USD
Lead G-P's integrations and API products strategy, drive adoption and growth, and represent the company externally.
Sr. Director - Paid Social Performance Marketing
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 250k - 270k USD
Marketing Manager for Sexual Health product category with 12+ years of experience in e-commerce marketing and budget management.
Sr Technical Product Manager - Cloud Platform Services
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 152k - 216k USD
Senior Technical Product Manager for platform infrastructure as a product at Upwork, focusing on scalability, reliability, and developer experience.
Sr QA Analyst Manual Stores
Trafilea
- Location
- United States of America
- Posted
Ensure quality in Trafilea's e-commerce platforms by conducting thorough testing, collaborating with teams, and maintaining high standards for digital products and applications.
Sr Staff Software Engineer, Gusto Pro - Large Firms
Gusto, Inc.
- Location
- United States of America
- Posted
- Salary Range
- 191k - 279k USD
Lead technical development in building tools for accountants using Ruby on Rails, Typescript, React at Gusto Pro. Collaborate across functions, mentor team, and drive innovation.
Director Strategic Alliances
Wasabi Technologies
- Location
- United States of America
- Posted
Wasabi Technologies seeks Director Strategic Alliances to drive revenue growth through partnerships in the data protection space.
Lead Engineer
Xero
- Location
- United Kingdom
- Posted
- Salary Range
- 120k - 150k USD
Join Xero as a Senior Software Engineer to develop innovative solutions using C#, React, and AWS. Lead teams, mentor engineers, and contribute to high-quality software products while enjoying excellent benefits like private medical insurance and flexible work arrangements.
Merchandising Lead
Trafilea
- Location
- United States of America
- Posted
Lead the growth of new businesses at Trafilea by managing assortment, pricing, inventory, and sales planning strategies across multiple brands and marketplaces. Collaborate with teams to ensure profitability and customer satisfaction in a dynamic remote environment.
Enterprise SaaS Sales Director - Privacy
Bluesight
- Location
- United States of America
- Posted
Regional Sales Director at Bluesight: drive revenue growth with SaaS solutions for hospital pharmacy
Strategic Alliances Manager
Red Canary
- Location
- United States of America
- Posted
- Salary Range
- 137k - 160k USD
Manage strategic technology partnerships at Red Canary, driving growth through alliances and GTM strategies. Develop KPIs, collaborate with product teams, and build relationships with senior stakeholders in the cybersecurity industry.
Sr. Strategic Operations Program Manager - Banking
Mercury
- Location
- Canada
- Posted
- Salary Range
- 145k - 201k USD
Lead cross-functional programs at Mercury, driving strategic initiatives and coordinating large-scale efforts. Partner with key teams to align company priorities and deliver impactful results.
Sr. Application Engineer - I2C & Revenue
Twilio
- Location
- Canada
- Posted
Lead Application Engineer I2C & Revenue at Twilio - Design, develop, and support Oracle Fusion Cloud ERP applications
Sr. Application Engineer - I2C & Revenue
Twilio
- Location
- Canada
- Posted
Lead Application Engineer I2C & Revenue at Twilio - Design, develop, and support Oracle Fusion Cloud ERP applications
Sr. Application Engineer, I2C & Revenue
Twilio
- Location
- Canada
- Posted
- Salary Range
- 107k - 134k cad
Sr Application Engineer I2C & Revenue Remote - British Columbia, Canada
Project Research (Infra sector)
Binance
- Location
- Croatia
- Posted
Researcher position at Binance's Research team, producing institutional-grade reports on crypto trends and analyzing blockchain data.
Sr. Strategic Operations Program Manager - Risk & Compliance
Mercury
- Location
- Canada
- Posted
- Salary Range
- 145k - 201k USD
Lead strategic programs in Risk & Compliance at Mercury, driving cross-functional initiatives and ensuring alignment with company goals while managing complex projects and fostering collaboration across teams.
Senior AWS Migration Engineer - R-20921
Rackspace
- Location
- India
- Posted
AWS Migration Engineer - Lead cloud migration projects, optimize infrastructure, and implement secure network architectures.
Director of Alliances
CaptivateIQ
- Location
- British Virgin Islands
- Posted
- Salary Range
- 250k - 285k USD
Lead CaptivateIQ's partner strategy as a Director of Alliances, driving revenue growth through strategic alliances and partnerships while enjoying comprehensive benefits and opportunities for professional development.
Customer Support Coach
Marketing Operations Specialist
Job Location
Job Summary
Assist and support hotel properties using Cloudbeds software. Resolve customer complaints via various channels, troubleshoot issues, maintain relationships, gather feedback for future releases, use training materials, create tutorials, attend online training. Requires 1+ years hospitality experience, fluent in English and Thai.
What You Will Do:
Assist and support our existing customers (hotel properties) daily in the use of our software in English or Thai
Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers
Troubleshoot and make outbound calls for escalated issues when necessary
Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software
Gather customers' feedback and requirements for future releases of the software
Use training materials to keep up-to-date with the latest system's updates
Help create new tutorials as needed by contributing content to the database of support articles
Attend company-wide online training sessions
Key Competencies include:
Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients
Able to lead to multiple personality types
Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
The ability to multitask and cope with change, in a fast-paced working environment
You’ll Succeed With:
1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
Previous experience in customer service or similar is a plus
Native or Fluent in English
Native or fluent Thai
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Great levels of learning agility
Compatible graduation course or more than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection
Note: This is a remote position that can be done anywhere
*ATTENTION: PLEASE SEND YOUR CV IN ENGLISH!*
