JustAnswer
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
StackAdapt
Join StackAdapt as a Quality Engineer to drive software quality through automation, collaborate with teams on CI/CD integration, and contribute to enhancing the platform's reliability. Enjoy competitive compensation, health benefits, mental health support, and professional development opportunities in a remote-friendly environment.
StackAdapt
Enhance software quality at StackAdapt by developing and implementing test automation solutions across various platforms. Collaborate with cross-functional teams to ensure high-quality product releases in an agile environment.
Curai
Lead Security Engineer at Curai Health: Drive security initiatives, implement frameworks like ISO 27001/2 and NIST CSF, ensure HIPAA/SOC-2 compliance. Collaborate with engineering teams to maintain secure infrastructure in a remote-first environment.
Lumos
Lead Data Engineer at Lumos: Design & implement scalable data pipelines for analytics & AI-driven solutions.
Deimos
Join Deimos as Principal Software Engineer & lead software solutions with scalability, maintainability, performance, security & operational excellence in mind.
Broadvoice
Lead cloud communication platform development at Broadvoice using Node.js, Ruby on Rails, PostgreSQL, and TypeScript. Mentor engineers, drive innovation, and ensure system scalability and reliability while enjoying comprehensive benefits and flexible remote work options in Portugal.
Dropbox
Lead the development of data strategies, collaborate across teams, ensure data reliability and security, and mentor team members as a Principal Engineer in Data Architecture.
CloudWalk
Architect and implement distributed systems, lead projects from discovery to delivery, define standards of excellence, and mentor engineers while leveraging AI tools in a global fintech company.
Shippo
Lead the transformation of Shippo's monolithic applications into scalable microservices. Implement industry-leading practices in testing, monitoring, and developer tools to enhance software quality and efficiency.
Dropbox
Lead data strategy, architecture, and governance to support company growth and innovation. Collaborate across teams to deliver scalable, efficient data solutions and insights.
Testlio
Join Testlio as Principal Software Engineer & shape the future of testing with AI
G-P
Principal Software Engineer at G-P: Drive technical evolution of SaaS cloud platform, collaborate with cross-functional teams, and develop scalable enterprise-level services.
Presto
iOS Software Engineer at Flipster: Develop Apple platform software, collaborate remotely, and build high-performance trading apps.
Goodnotes
Lead engineer at Goodnotes, building scalable solutions with Swift, SwiftUI, and React.
Avara
Lead iOS SDK development for Avara's blockchain products, focusing on fintech and crypto applications. Collaborate with a global team to build impactful solutions in the crypto space.
WorkOS
WorkOS seeks a Developer Experience Engineer to enhance SDKs, maintain OSS projects, create example apps, build developer tools, gather feedback, influence DX decisions, shape the roadmap, recruit team members, and represent the team publicly. Join us in making WorkOS the best developer experience platform.
Oddball
QA Accessibility Engineer for pivotal Federal program with experience in Section 508 compliance and WCAG guidelines
Coursera
Join Coursera's Machine Learning team and contribute to creating personalized learning experiences through AI-powered technologies.
Planet
Remote Associate Pre-Sales Engineer position at Planet, utilizing geospatial data solutions and expertise in GIS, Python, and cloud platforms.
JustAnswer
JustAnswer is seeking a Global IT Technical Support Engineer to support their global offices and remote employees. The role involves managing IT services such as device support, productivity tools, vendor and asset management, and process development. Candidates should have 5+ years of IT helpdesk experience in a global organization with strong communication skills and a business-focused mindset. Proficiency in VPNs, network management, Active Directory, onboarding, virtual servers, security, antivirus, patch management, Microsoft networks, Windows devices, Office 365, and basic Apple support is required. Experience with cloud services, AI for IT service efficiency, and specific tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy is a plus. The role offers a remote-first/hybrid work environment and the opportunity to collaborate with teams in Ukraine and India.
About the Role
JustAnswer's Engineering team is hiring a Global IT Technical Support Engineer to deliver high-quality support for global offices and remote employees. Responsibilities include IT services like device support, productivity tools, vendor and asset management, and process development. Familiarity with AI to enhance IT service efficiency and security is a plus. This role offers an exciting opportunity to grow your IT career.
What You’ll Do
Support JustAnswer’s Global IT team in managing services, including Microsoft 365, antivirus, and patch management.
Track and manage IT assets and licenses.
Oversee system setup and deactivation for employees and contractors.
Configure and prepare computer equipment for offices and employees.
Address and resolve IT issues through MS Teams and the IT ticketing system.
Foster strong collaboration with teams in Ukraine and India.
What We’re Looking For
5+ years of IT helpdesk/tech support experience in a global organization.
Committed to team growth and a collaborative environment.
Strong communication skills and business-focused mindset.
Skilled in VPNs, network management, Active Directory, onboarding, and virtual servers.
Experienced in security, antivirus, and patch management.
Proficient with Microsoft networks, Windows devices, Office 365, and basic Apple support.
Adept at supporting remote offices and managing multiple projects.
Good to Have
Proficient in working with Atlassian Confluence Cloud.
Experienced with both public and private cloud services.
Skilled in using tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy.
Knowledgeable in leveraging AI to enhance IT service delivery and security.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Work Environment
JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
#LI-Remote
