JustAnswer
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
Nutrafol
Data Engineer at Nutrafol: Develop impactful data features, collaborate with cross-functional teams, and drive business decisions.
Nutrafol
Transform business requirements into technical solutions, enhance database design, and support data-driven decisions at Nutrafol as a Data Engineer. Work with cross-functional teams to gather insights and ensure high-quality data for strategic initiatives.
ClassDojo
Enhance and maintain ClassDojo's infrastructure; collaborate on technical improvements and support the platform used by millions of educators and students globally.
Check
Join Check as a Staff Engineer to tackle complex engineering challenges using modern tools like Python/Django, React/TypeScript, AWS/Terraform, and more. Work in a distributed team with opportunities for growth and impact while enjoying comprehensive benefits.
Array
Lead technical initiatives at Array's financial innovation platform, leveraging full-stack expertise and AI tools to build impactful products while mentoring developers and collaborating with cross-functional teams.
Gusto, Inc.
Join Gusto as a Software Engineer and shape the future of customer-facing products with scalable solutions.
Coursera
Backend Staff Engineer on Coursera's Learner Success team, developing personalized learning experiences using generative AI and rich learner data.
Shippo
Lead the development of billing, authentication, and fraud prevention systems at Shippo. Mentor engineers, set high standards, and collaborate on new products and capabilities.
Check
Join Check as a Staff Engineer to work with cutting-edge technologies, contribute to impactful projects, and enjoy excellent benefits including health insurance, stock options, flexible PTO, and stipends for remote work.
WatchGuard Technologies, Inc.
Lead client application development at WatchGuard as a Staff Software Engineer, utilizing your expertise in C#, .NET, WPF, and Windows Services to deliver robust solutions while mentoring team members and fostering innovation.
Eventbrite, Inc.
Join Eventbrite's team as a Staff Software Engineer and work on building impactful computer vision features using tools by Roboflow. Collaborate with a talented team and create innovative AI solutions that make the world programmable.
Vonage
Develop scalable real-time platform using Kotlin, AWS, Kafka & more, mentor junior engineers & drive innovation at Vonage.
Vonage
Real-time platform development for Network-based APIs using Kotlin, AWS, Kafka, Redis, and DynamoDb
Smartcar
Staff Software Engineer at Smartcar: Lead OEM integrations for vehicle manufacturers, develop high-performance APIs, and drive technical excellence.
Shippo
Backend Software Engineer II/III at Shippo: Develop new features, build infrastructure, and maintain current services for address validation, tracking, and pickups.
Nextech
Design and develop next-gen software for Nextech's product suite using C#, Angular, and SQL
Canonical
Engage with open-source communities as a Developer Relations Engineer at Canonical, fostering innovation and collaboration while leveraging Linux expertise.
Canonical
Join Canonical as a Developer Relations Engineer to engage with open-source communities, contribute to product development, and foster innovation while enjoying benefits like a distributed work environment, learning budget, and travel opportunities.
JumpCloud
Join JumpCloud's Platform Engineering organization as an experienced engineer, designing and implementing routing, load balancing, and communication strategies in a distributed microservice-based environment.
JustAnswer
JustAnswer is seeking a Global IT Technical Support Engineer to support their global offices and remote employees. The role involves managing IT services such as device support, productivity tools, vendor and asset management, and process development. Candidates should have 5+ years of IT helpdesk experience in a global organization with strong communication skills and a business-focused mindset. Proficiency in VPNs, network management, Active Directory, onboarding, virtual servers, security, antivirus, patch management, Microsoft networks, Windows devices, Office 365, and basic Apple support is required. Experience with cloud services, AI for IT service efficiency, and specific tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy is a plus. The role offers a remote-first/hybrid work environment and the opportunity to collaborate with teams in Ukraine and India.
About the Role
JustAnswer's Engineering team is hiring a Global IT Technical Support Engineer to deliver high-quality support for global offices and remote employees. Responsibilities include IT services like device support, productivity tools, vendor and asset management, and process development. Familiarity with AI to enhance IT service efficiency and security is a plus. This role offers an exciting opportunity to grow your IT career.
What You’ll Do
Support JustAnswer’s Global IT team in managing services, including Microsoft 365, antivirus, and patch management.
Track and manage IT assets and licenses.
Oversee system setup and deactivation for employees and contractors.
Configure and prepare computer equipment for offices and employees.
Address and resolve IT issues through MS Teams and the IT ticketing system.
Foster strong collaboration with teams in Ukraine and India.
What We’re Looking For
5+ years of IT helpdesk/tech support experience in a global organization.
Committed to team growth and a collaborative environment.
Strong communication skills and business-focused mindset.
Skilled in VPNs, network management, Active Directory, onboarding, and virtual servers.
Experienced in security, antivirus, and patch management.
Proficient with Microsoft networks, Windows devices, Office 365, and basic Apple support.
Adept at supporting remote offices and managing multiple projects.
Good to Have
Proficient in working with Atlassian Confluence Cloud.
Experienced with both public and private cloud services.
Skilled in using tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Adidgy.
Knowledgeable in leveraging AI to enhance IT service delivery and security.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Work Environment
JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
#LI-Remote
