Dispute Analyst P2P
Binance
- Location
- Ghana
- Posted
Dispute Analyst P2P at Binance: Investigate customer disputes, create processes for business goals, identify product improvements.
Remote Jobs
Binance Accelerator Program - Frontend Engineer
Binance
- Location
- Brunei Darussalam
- Posted
Join Binance Accelerator Program as a Frontend Engineer and develop internal tools using frontend tech stack (TS, React, etc) and NodeJS. Collaborate with product teams and cross-functional teams to ensure seamless implementation of new features and user interfaces.
Freelance | Contract Senior JavaScript Engineer
10up
- Location
- Anywhere in the world
- Posted
- Salary Range
- 146k - 229k USD
Job with possible salary and hourly rate
Binance Accelerator Program - Lifecycle Marketing
Binance
- Location
- Brunei Darussalam
- Posted
Join Binance Accelerator Program & gain immersive experience in Web3 space, collaborate with global teams, & shape the future of blockchain ecosystem.
Senior Marketing Manager - Security & Compliance
Canonical
- Location
- Cameroon
- Posted
Lead go-to-market strategies and campaigns for Canonical's security and compliance products, collaborating with cross-functional teams to drive growth and innovation in technology marketing.
Senior Developer - Node / React
Nearform
- Location
- India
- Posted
Senior Developer position for building interactive applications using JavaScript (React and Node) with flexible remote work options and a commitment to work/life balance.
Web3 Security Project Manager
Binance
- Location
- Singapore
- Posted
Web3 Security Project Manager at Binance: Manage internal & external security projects, collaborate with stakeholders, design new features & optimize existing ones.
Senior QA Engineer - Big Data (Auto & BE Testing)
Binance
- Location
- Brunei Darussalam
- Posted
Senior QA Engineer for Big Data applications with experience in Automation and Backend Testing
Senior HRIS and People Operations Coordinator
Apollo.io
- Location
- United States of America
- Posted
Senior People Coordinator at Apollo.io - Technical HRIS expertise required
Binance Accelerator Program - Social Media & Events
Binance
- Location
- Argentina
- Posted
Remote Social Media & Events role supporting Binance Argentina's marketing team with content creation, event execution, and project management.
Program Coordinator Consultant
ClinChoice
- Posted
- Salary Range
- 70k - 120k USD
Join ClinChoice as a Program Coordinator Consultant to support program management activities using Planisware and MS Project while collaborating with cross-functional teams in a global CRO environment.
Program Coordinator Consultant
ClinChoice
- Posted
Support clinical development programs by managing project plans, tracking metrics, and collaborating across teams at ClinChoice.
Resume Pool: Freelance
MissionWired
- Location
- United States of America
- Posted
Freelance creative roles at MissionWired for nonprofits and Democratic organizations, creating impactful fundraising strategies and digital campaigns.
Senior Manager, Automated Revenue Strategy – Spotify Business Operations
Spotify
- Location
- United States of America
- Posted
- Salary Range
- 183k - 261k USD
Revenue Strategy Leader at Spotify
iOS Engineer - Poe (Remote)
Quora
- Location
- Canada
- Posted
- Salary Range
- 128k - 234k USD
Join Quora as an iOS Engineer to build the future of AI and mobile platforms, collaborate with a talented team, and create innovative solutions that make the world programmable.
Binance Accelerator Program - Social Media Marketing
Binance
- Location
- Taiwan, Republic of China
- Posted
Social Media Marketing Specialist for Binance Accelerator Program
Developer Intern - Identity, People & Accounts - Summer 2025
1Password
- Location
- Canada
- Posted
Remote intern opportunity at 1Password for customer-facing features development
General Freelance Applications
Welocalize
- Location
- United States of America
- Posted
Translation, localization, and adaptation services for NLP-enabled machine learning
Business Development and Marketing Coordinator
BPM LLP
- Location
- United States of America
- Posted
Coordinate business development and marketing projects at BPM LLP, manage digital assets, support client acquisition efforts, and generate performance reports to drive growth and success for the accounting and advisory firm.
Web3 Young Talent - Smart Contract Security
Binance
- Location
- Taiwan, Republic of China
- Posted
Smart Contract Security Specialist at Binance - Review vulnerabilities in smart contracts, conduct security audits, and identify on-chain risks.
Dispute Analyst P2P
Binance
Job Location
Job Summary
Job Title: Dispute Analyst P2P at Binance. The role involves investigating customer disputes, creating processes to achieve business goals, and identifying product improvements. Strong customer facing experience is required, with ability to multitask and handle technical queries. Knowledge of blockchain, crypto, and P2P payments is a plus. Fluency in English is mandatory, with multilingual capability preferred. Competitive salary and company benefits are offered, along with work-from-home arrangement options.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to the customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English is a must with multilingual capability is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
