Remote Jobs

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Dispute Analyst P2P

Binance

Location
Ghana
Posted

Dispute Analyst P2P at Binance: Investigate customer disputes, create processes for business goals, identify product improvements.

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Program Coordinator Consultant

ClinChoice

Posted
Salary Range
70k - 120k USD

Join ClinChoice as a Program Coordinator Consultant to support program management activities using Planisware and MS Project while collaborating with cross-functional teams in a global CRO environment.

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Program Coordinator Consultant

ClinChoice

Posted

Support clinical development programs by managing project plans, tracking metrics, and collaborating across teams at ClinChoice.

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Resume Pool: Freelance

MissionWired

Location
United States of America
Posted

Freelance creative roles at MissionWired for nonprofits and Democratic organizations, creating impactful fundraising strategies and digital campaigns.

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iOS Engineer - Poe (Remote)

Quora

Location
Canada
Posted
Salary Range
128k - 234k USD

Join Quora as an iOS Engineer to build the future of AI and mobile platforms, collaborate with a talented team, and create innovative solutions that make the world programmable.

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General Freelance Applications

Welocalize

Location
United States of America
Posted

Translation, localization, and adaptation services for NLP-enabled machine learning

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Business Development and Marketing Coordinator

BPM LLP

Location
United States of America
Posted

Coordinate business development and marketing projects at BPM LLP, manage digital assets, support client acquisition efforts, and generate performance reports to drive growth and success for the accounting and advisory firm.

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Web3 Young Talent - Smart Contract Security

Binance

Location
Taiwan, Republic of China
Posted

Smart Contract Security Specialist at Binance - Review vulnerabilities in smart contracts, conduct security audits, and identify on-chain risks.

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Senior Manager Foodservice Non-Commercial

Impossible Foods

Location
United States of America
Posted
Salary Range
127k - 190k USD

Non-Commercial Sales Manager for foodservice industry at Impossible Foods, driving growth through creative strategies & leading a team of direct reports.

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Product Manager - New Product Area

Figma

Location
United States of America
Posted
Salary Range
149k - 308k USD

Lead the development of a new product at Figma by shaping its vision, strategy, and execution. Collaborate with cross-functional teams to build innovative solutions using emerging technologies.

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Senior Google Cloud Security Engineer

GuidePoint Security

Location
United States of America
Posted

Senior Google Cloud Security Engineer responsible for securing Google Cloud infrastructure, developing cloud strategies, and ensuring scalability and reliability.

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CX Support Agent (Families)

ClassDojo

Location
Honduras
Posted

ClassDojo CX Support Agent (Families) - Manage complex customer issues, provide empathetic resolutions, and collaborate with a distributed team.

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Senior Backend Developer - Node

Bitfinex

Location
United Kingdom
Posted

Join Bitfinex as a Senior Backend Developer to work on innovative backend services for their digital asset trading platform. Develop new features, ensure scalability and security, and leverage your expertise in Node/JavaScript and microservices architecture.

Binance logo

Dispute Analyst P2P

Binance

Job Location

Ghana

Job Summary

Job Title: Dispute Analyst P2P at Binance. The role involves investigating customer disputes, creating processes to achieve business goals, and identifying product improvements. Strong customer facing experience is required, with ability to multitask and handle technical queries. Knowledge of blockchain, crypto, and P2P payments is a plus. Fluency in English is mandatory, with multilingual capability preferred. Competitive salary and company benefits are offered, along with work-from-home arrangement options.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to the customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is a big plus
    • Fluency in English is a must with multilingual capability is a big plus
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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