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Hightouch
Hightouch is seeking an Implementation Manager to lead successful implementations for Mid-Market and Enterprise customers. The role involves executing technical aspects of customer onboarding, ensuring seamless integration with existing data infrastructure, and creating repeatable implementation processes that scale across the customer base. As a product expert, you will translate complex customer requirements into actionable plans, communicate technical concepts clearly to both data engineering teams and business stakeholders, and contribute to product development. With a strong technical background and experience in technical implementation, solutions architecture, or similar roles, you will drive the onboarding process, design and optimize implementation frameworks, and build relationships with technical stakeholders within customer organizations. Hightouch offers a remote-friendly work environment, a salary range of $140,000-$200,000 OTE, and meaningful equity compensation.
Hightouch’s mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.
Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.
As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.
In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.
The salary range for this position is $140,000-$200,000 OTE (80/20 variable) USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.
