Onboarding Coach - Guest Experience
Marketing Operations Specialist
- Location
- Philippines
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Whistle for Cloudbeds Onboarding Coach - Facilitate client onboarding & training, resolve customer inquiries, and drive retention.
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Onboarding Coach - Guest Experience
Marketing Operations Specialist
Job Location
Job Summary
We are seeking a Whistle for Cloudbeds Onboarding Coach to facilitate client onboarding, training, and ongoing support. The ideal candidate will have over 1 year of hospitality experience in roles like Front Desk or Revenue Manager, with at least 2 years of relevant industry experience in customer-facing roles. As an Onboarding Coach, you will work closely with clients to tailor the Whistle messaging platform to their needs, resolve customer inquiries and troubleshoot escalated issues, and contribute to training materials and product improvements. You will also partner with Sales to define success, demonstrate ROI, and drive retention. With strong organizational and proactive skills, you will empower clients to become self-sufficient during onboarding and beyond. We offer flexible remote work options, a supportive team environment, and opportunities for growth and development.
Location: Remote - (Philippines)
How You'll Make an Impact:
Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS, WhatsApp, Facebook Messenger, OTA’s and more. It enables automated messaging, guest surveys, and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication. As a ‘Whistle for Cloudbeds’ Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs.
Our Customer Onboarding Team: As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!
What You Bring to the Team:
Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Build strong client relationships to encourage loyalty and promote product adoption.
Develop a deep understanding of Cloudbeds’ products and customer needs.
Contribute to training materials and stay updated on system changes.
Record activities in Salesforce, gather feedback, and share insights for product improvements.
What Sets You Up for Success:
Communicate product offerings clearly and synthesize feedback for internal teams.
Share customer insights and opportunities across departments to drive alignment.
Manage multiple projects or accounts with strong organizational and proactive skills.
Empower clients to become self-sufficient during onboarding and beyond.
Deliver exceptional communication with empathy and a customer-focused approach.
Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
Have at least 2 years of relevant industry experience in customer-facing roles.
Bonus Skills to Stand Out (Optional):
English, Portuguese, Spanish, Thai or Tagalog
Project Management certification
