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Onboarding Specialist w/ German
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Job Location
Job Summary
Lodgify is a fast-growing company leading the vacation rental industry with innovative software. We're seeking an Onboarding Specialist with German to join our team, responsible for guiding customers through account setup and connections, as well as providing consultative support to ensure proper utilization of our suite of products. As part of our international team, you'll have opportunities for growth and development, flexible remote work options, and a competitive salary in EUR/USD. With a focus on customer satisfaction and continuous improvement, we celebrate diversity and create a workplace where everyone feels heard and valued. Our benefits package includes expense coverage for computers and gadgets, travel to yearly team-building events, and a referral program that offers paid compensation. If you're looking for a career adventure with endless opportunities, apply now!
⭐ Who we are
Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.
⭐ About the role
To continue our growth, we are looking for an Onboarding Specialist with German, to join our team!
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.
⭐ What you'll be doing:
- Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
- Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
- Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
- Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
- Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
- Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.
⭐ You'll be successful if you have
- 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree
- Tech savvy with an ability to fully understand our software
- You have a native or near-native level of German and English
- Experience negotiating and handling commercial conversations with customers in a consultative manner
- Ability to manage multiple accounts at the same time
- Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
- Excellent organisation skills and detail-oriented
- Fast learner and capable of keeping up with a fast-growing environment
- Experience in the vacation rental software industry is preferred
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
🌎 The freedom to work from home.
💰Salary in EUR/USD!
🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
💟 Great culture & working environment with an international team of over 60 different nationalities.
🎉 Travel to our yearly team-building events at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
