Remote Jobs

Binance logo

Operations Associate (Bahrain)

Binance

Location
Bahrain
Posted

Operations Associate at Binance: Business Process Management & Project Management

Mercury logo

Customer Support Specialist

Mercury

Location
Canada
Posted
Salary Range
54k - 82k USD

Customer Support Specialist at Mercury: Ensure users are charmed by warmth and competence, answer user questions, and identify systemic flaws.

Bitfinex logo

Customer Support Specialist

Bitfinex

Location
United Kingdom
Posted

Customer Support Specialist for a globally distributed team handling inquiries from corporate traders

Makersite GmbH logo

Customer Support Engineer

Makersite GmbH

Location
Croatia
Posted

Join Makersite as a Customer Support Engineer to provide technical support in a sustainable product development platform. Collaborate with teams, manage customer issues, and contribute to meaningful projects while enjoying flexible work options and professional growth opportunities.

Snowplow Analytics logo

Customer Support Engineer

Snowplow Analytics

Location
Greece
Posted

Customer Support Engineer needed for remote role in Greece, providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams.

Contentsquare logo

Customer Support Engineer

Contentsquare

Location
United States of America
Posted
Salary Range
85k - 95k USD

Customer Support Engineer at Contentsquare: build strong relationships with customers, become an expert in analytics infrastructure, and communicate technical concepts clearly.

Snowplow Analytics logo

Customer Support Engineer

Snowplow Analytics

Location
Australia
Posted

Customer Support Engineer - Remote Western Australia

Vonage logo

Senior Alliances Marketing

Vonage

Location
United States of America
Posted

Alliance Marketing Manager at Vonage: Develop and execute marketing strategies for Alliances, ISVs, and SIs, creating value propositions and messaging, and driving business growth through events and campaigns.

SQUIRE logo

Director, Customer Support

SQUIRE

Location
United States of America
Posted
Salary Range
135k - 145k USD

Lead a high-performing customer support team delivering exceptional 24/7 service to the global customer base, with up to 25% travel

brightwheel logo

Manager - Customer Accounts

brightwheel

Location
United States of America
Posted
Salary Range
59k - 63k USD

Lead a team of Account Managers at Brightwheel to enhance customer service and drive business growth through strategic account management and team development.

Binance logo

Customer Support Specialist - Italian

Binance

Location
Italy
Posted

Customer Support Specialist at Binance, handling live chat & emails, providing solutions & managing complaints in a fast-paced blockchain ecosystem.

SQUIRE logo

Manager - Customer Support

SQUIRE

Location
United States of America
Posted

Manage customer support team at SQUIRE, leading operations, coaching staff, and driving continuous improvement.

brightwheel logo

Lead Salesforce Administrator

brightwheel

Location
United States of America
Posted
Salary Range
140k - 174k USD

Senior Salesforce Administrator needed for remote role driving scalable go-to-market operations with Brightwheel

Taskrabbit logo

Customer Support Advocate - French Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Create seamless customer experiences, solve complex issues, and drive business growth in a fast-paced, inclusive environment.

brightwheel logo

Systems Administrator – Customer Support

brightwheel

Location
United States of America
Posted
Salary Range
50k - 50k USD

Join Brightwheel as a Systems Administrator and help optimize customer support ticketing systems with AI-powered tools.

Lime logo

Lead NetSuite Engineer

Lime

Location
United States of America
Posted
Salary Range
86k - 158k USD

NetSuite Developer Lead for Financials and Supply Chain modules with expertise in SuiteScript, SuiteFlow, and SuiteTalk

Rackspace logo

Lead Customer Success Engineer

Rackspace

Location
India
Posted
Salary Range
150k - 250k USD

Lead technical support for large and complex customer solutions, manage customer relationships, lead teams in delivering projects, ensure high Net Promoter Scores, and maintain world-class service through proactive architecture reviews and consultancy work at Rackspace Technology.

Onepilot logo

Customer care agent

Onepilot

Posted

Provide remote customer support using Onepilot technology, solve client issues efficiently, and earn based on your performance.

Binance logo

Complaint Analysis Manager

Binance

Location
Brunei Darussalam
Posted

Lead complaint analysis and drive process enhancements for Binance's customer support team.

Binance logo

Operations Associate (Bahrain)

Binance

Job Location

Job Summary

Job Title: Operations Associate (Bahrain) at Binance. The role involves Business Process Management and Project Management responsibilities. The ideal candidate should have 1-3 years of experience in operational or Business Process Management, preferably in a financial services organization. They should possess strong coordination skills, strategic mindset, and ability to identify and solve complex problems. Collaborative work environment with opportunities for career growth and continuous learning is offered by Binance. Competitive salary and company benefits are also provided.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Business Process Management: Work with process owners to develop Standard Operating Procedures (SOP), adhering to the standard/framework agreed within the Operating Office and Operational Risk team
    • Evaluate existing business processes and outline business process improvement/optimisation opportunities
    • Monitor and perform ongoing analysis on business processes related to productivity, quality and costs
    • Present process performance tracking reports and integrate feedback 
    • Project Management: Identify delivery gaps, recommend process opportunities and drive internal projects to optimise delivery outcomes 
    • Coordinate business process improvement strategies with internal stakeholders
    • Oversee all aspects related to the implementation stages of business process improvement initiatives
    • Collaborate both internal and external teams to achieve operation scaling up

Requirements

    • 1-3 years and above experience with a Bachelor's degree in a business-oriented field, or equivalent practical experience
    • Preferable with internal or external consulting background
    • Hands-on experience of operational or Business Process Management work experience, preferably in a financial services organisation
    • Strong coordination skills and strategic mindset for internal cross team collaboration
    • Proven experience in stakeholder management
    • Ability to identify and solve complex problems
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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