Remote Jobs

Vercel logo

Director - Customer Success

Vercel

Location
United States of America
Posted
Salary Range
220k - 330k USD

Lead the Customer Success team at Vercel to ensure enterprise customers achieve success with our platform. Manage CSMs, set metrics, drive efficiency, collaborate cross-functionally, and mentor your team while enjoying a comprehensive benefits package including stock options and flexible work arrangements.

Full Fabric logo

Customer Success Manager (English Speaker)

Full Fabric

Location
Portugal
Posted

Customer Success Manager at Full Fabric: drive product adoption, build strong client relationships, and provide tailored solutions for educational technology

Slate logo

Customer Success Manager at Slate

Slate

Location
British Virgin Islands
Posted
Salary Range
60k - 90k USD

Join Slate as a Customer Success Manager to help social media teams create content effectively. Drive customer success by onboarding, training, and supporting customers while collaborating with account managers for growth and renewal opportunities.

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.

CommerceIQ logo

Customer Success Director (Manager), Advertising

CommerceIQ

Location
United States of America
Posted
Salary Range
107k - 177k USD

Customer Success Director at CommerceIQ: lead team of Advertising Managers & Directors, drive customer success & growth

Restaurant365 logo

Associate Enterprise Customer Success Manager

Restaurant365

Location
United States of America
Posted
Salary Range
75k - 90k USD

Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.

brightwheel logo

Program Manager - Customer Success Operations

brightwheel

Location
United States of America
Posted
Salary Range
90k - 149k USD

Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.

Canonical logo

Customer Success Regional Team Manager

Canonical

Location
Anywhere in the world
Posted

Lead Canonical's Customer Success team globally, driving customer engagement and retention through strategic planning and team leadership. Manage regional performance metrics and collaborate across departments to enhance customer success.

Rackspace logo

Lead Customer Success Engineer

Rackspace

Location
India
Posted
Salary Range
150k - 250k USD

Lead technical support for large and complex customer solutions, manage customer relationships, lead teams in delivering projects, ensure high Net Promoter Scores, and maintain world-class service through proactive architecture reviews and consultancy work at Rackspace Technology.

Xapo Bank logo

Customer Success Advisor

Xapo Bank

Location
Gibraltar
Posted

Customer Success Advisor at Xapo Bank supporting HQ Support Manager with daily customer-facing banking operations, onsite visits, events, VIP visits, and facilities management.

Acquia logo

Customer Success Manager I - Acquia Optimize

Acquia

Location
Denmark
Posted

Customer Success Manager at Acquia: Deliver world-class success experiences, interact with diverse cultures, and leverage web development knowledge to drive customer growth.

Quantum Metric logo

Customer Success Engineer – Spain

Quantum Metric

Location
Spain
Posted

Support clients in implementing digital strategies using Quantum Metric's platform, develop custom solutions with JavaScript, and ensure client success through technical expertise and strong communication skills.

Vercel logo

Director, Digital Customer Success

Vercel

Location
United States of America
Posted
Salary Range
176k - 264k USD

Lead Vercel's global Digital Customer Success program, manage onboarding and customer engagement strategies, collaborate across teams to enhance customer value, and drive retention through effective team leadership and operational excellence.

Mattermost logo

Senior Customer Success Manager, APAC (Remote)

Mattermost

Job Location

Australia

Job Summary

Mattermost is seeking a Customer Success Manager to drive maximum value from their investment in the APAC region. The role involves building relationships with customers, ensuring a successful customer journey and great user experience, and utilizing strategic relationships to deliver maximum value. The ideal candidate will have proficiency in Japanese and Korean, excellent communication skills, and experience driving product adoption and revenue growth within assigned key accounts. They should also possess strong knowledge of the DevOps market and ecosystem, as well as technical knowledge of Cloud technologies, Enterprise security, SAML, SSO, Mobile apps, and Salesforce. The customer obsession and empathy are essential qualities for this role. Mattermost is a remote-first company with flexible work options, including $4,000/year travel stipends and equity in a fast-growing company.

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

Mattermost is seeking an innovative, customer-obsessed Customer Success Manager to help customers drive maximum value from their Mattermost investment. Focusing on the enterprise market segment, this role is responsible for building relationships with Mattermost's customers in the APAC Region and ensuring a successful customer journey and great user experience. Working closely with internal stakeholders (Enterprise reps, Technical Account Manager, Marketing, R&D), this role will cover customers in the APAC region.

Mattermost is a remote-only company so the location can be anywhere in Australia.

Responsibilities:

    • Represent the Voice of the Customer internally and own the core relationship with the Enterprise segment in the APAC region. 
    • Develop strategic relationships with Mattermost customers to deliver maximum value for the Customer and Mattermost. 
    • Utilize those strategic relationships to ensure that key Mattermost stakeholders are kept aware of customer priorities, and ensure execution and delivery
    • Understand the organizational structure of our customers, balance curiosity and empathy in order to identify areas that present a deep strategic partnership in order to help customer’s leverage the full value of our software.
    • Own the customer journey, align on value-driven success factors and metrics to help drive adoption, account stickiness and usage in their organization. 
    • Partner with the Technical Account Management team to ensure a smooth onboarding experience that’s aligned with Customer needs and internal processes, and clarifies specific integrations, plug-ins and custom integration requests. 
    • Maintain a deep understanding of the product in order to educate customers on the most relevant features or functionality that support their strategic needs. advocate for customer needs with internal stakeholders.
    • Renew customer subscriptions in the enterprise segment and achieve the renewal rate objectives.
    • Identify and execute on account and contract expansion strategies, working closely with Sales to close net new revenue. 
    • Track accounts to identify churn or contraction risk, and work actively to improve customer health and retention, and escalate as appropriate. 

Requirements:

    • Proficiency in Japanese and Korean is required, including excellent verbal and written communication skills.
    • Proven track record of successfully developing and managing customer relationships, including executive relationships within the customer organizations
    • Demonstrated experience in successfully driving product adoption and revenue growth within assigned key accounts
    • Understand Open-Source apps and their monetization
    • Strong knowledge of the DevOps market and ecosystem
    • Above average technical knowledge (Cloud technologies, Enterprise security, SAML, SSO, Mobile apps)
    • Deep experience with Salesforce
    • Experience discovering key goals and steering customer stakeholders with account success plans 
    • Excellent communication and presentation skills, including building, analyzing, and interpreting customer data to influence stakeholder decision making
    • Ability to work cross-functional, and lead through influence
    • Passion for education and teaching customers how to be successful
    • Customer obsession and empathy
    • Prefer experience working with customers in the APAC region
Mattermost is an EEO Employer, We are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.