Remote Jobs

Litify logo

Enterprise Customer Success Manager (Salesforce Certified)

Litify

Location
United States of America
Posted
Salary Range
95k - 100k USD

Join Litify as a Customer Success Manager to drive client success with our legal technology solutions. Manage accounts, ensure adoption and satisfaction, and contribute to the growth of Litify and Salesforce implementations.

1Password logo

Senior Revenue Operations Analyst, Customer Success

1Password

Location
Canada
Posted
Salary Range
87k - 117k USD

Senior Revenue Operations Analyst, Customer Success at 1Password: Optimize post-sales team performance with data-driven insights and strategic initiatives.

Customer Success Systems Analyst

Coursera

Location
India
Posted

Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders

Customer Success Manager, Coursera for Government

Coursera

Location
United States of America
Posted
Salary Range
91k - 114k USD

Customer Success Manager at Coursera for Government - drive client retention results, manage partner relationships, and provide quantitative analysis.

Grafana Labs logo

Customer Marketing Manager (Remote, US)

Grafana Labs

Location
United States of America
Posted
Salary Range
123k - 148k usd

Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.

Anaplan logo

Senior Business Partner – Customer Success (Public Sector)

Anaplan

Location
United States of America
Posted
Salary Range
147k - 198k USD

Senior Business Partner – Customer Success (Public Sector) at Anaplan: drive customer success, growth & implementation of leading scenario planning & analysis platform.

Rackspace logo

Customer Success Associate IV-IN

Rackspace

Location
India
Posted

Customer Success Associate IV-IN role in Gurgaon, India, providing support to largest customer base, managing inbound requests, and ensuring efficient resolution.

Emburse logo

Senior Customer Marketing Manager

Emburse

Location
United States of America
Posted
Salary Range
100k - 110k USD

Customer Marketing Manager job: Develop digital marketing campaigns for Emburse customers, drive engagement & conversions, and collaborate with sales & customer success teams.

Relay Commerce logo

Technical Customer Success Specialist

Relay Commerce

Location
Brazil
Posted

Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.

ActiveCampaign logo

Vice President of Customer Success

ActiveCampaign

Location
United States of America
Posted

Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth

OfferFit logo

Customer Success Director (Individual Contributor)

OfferFit

Location
Canada
Posted
Salary Range
54k - 262k USD

Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.

Mattermost logo

Senior Customer Success Manager, APAC (Remote)

Mattermost

Job Location

Australia

Job Summary

Mattermost is seeking a Customer Success Manager to drive maximum value from their investment in the APAC region. The role involves building relationships with customers, ensuring a successful customer journey and great user experience, and utilizing strategic relationships to deliver maximum value. The ideal candidate will have proficiency in Japanese and Korean, excellent communication skills, and experience driving product adoption and revenue growth within assigned key accounts. They should also possess strong knowledge of the DevOps market and ecosystem, as well as technical knowledge of Cloud technologies, Enterprise security, SAML, SSO, Mobile apps, and Salesforce. The customer obsession and empathy are essential qualities for this role. Mattermost is a remote-first company with flexible work options, including $4,000/year travel stipends and equity in a fast-growing company.

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

Mattermost is seeking an innovative, customer-obsessed Customer Success Manager to help customers drive maximum value from their Mattermost investment. Focusing on the enterprise market segment, this role is responsible for building relationships with Mattermost's customers in the APAC Region and ensuring a successful customer journey and great user experience. Working closely with internal stakeholders (Enterprise reps, Technical Account Manager, Marketing, R&D), this role will cover customers in the APAC region.

Mattermost is a remote-only company so the location can be anywhere in Australia.

Responsibilities:

    • Represent the Voice of the Customer internally and own the core relationship with the Enterprise segment in the APAC region. 
    • Develop strategic relationships with Mattermost customers to deliver maximum value for the Customer and Mattermost. 
    • Utilize those strategic relationships to ensure that key Mattermost stakeholders are kept aware of customer priorities, and ensure execution and delivery
    • Understand the organizational structure of our customers, balance curiosity and empathy in order to identify areas that present a deep strategic partnership in order to help customer’s leverage the full value of our software.
    • Own the customer journey, align on value-driven success factors and metrics to help drive adoption, account stickiness and usage in their organization. 
    • Partner with the Technical Account Management team to ensure a smooth onboarding experience that’s aligned with Customer needs and internal processes, and clarifies specific integrations, plug-ins and custom integration requests. 
    • Maintain a deep understanding of the product in order to educate customers on the most relevant features or functionality that support their strategic needs. advocate for customer needs with internal stakeholders.
    • Renew customer subscriptions in the enterprise segment and achieve the renewal rate objectives.
    • Identify and execute on account and contract expansion strategies, working closely with Sales to close net new revenue. 
    • Track accounts to identify churn or contraction risk, and work actively to improve customer health and retention, and escalate as appropriate. 

Requirements:

    • Proficiency in Japanese and Korean is required, including excellent verbal and written communication skills.
    • Proven track record of successfully developing and managing customer relationships, including executive relationships within the customer organizations
    • Demonstrated experience in successfully driving product adoption and revenue growth within assigned key accounts
    • Understand Open-Source apps and their monetization
    • Strong knowledge of the DevOps market and ecosystem
    • Above average technical knowledge (Cloud technologies, Enterprise security, SAML, SSO, Mobile apps)
    • Deep experience with Salesforce
    • Experience discovering key goals and steering customer stakeholders with account success plans 
    • Excellent communication and presentation skills, including building, analyzing, and interpreting customer data to influence stakeholder decision making
    • Ability to work cross-functional, and lead through influence
    • Passion for education and teaching customers how to be successful
    • Customer obsession and empathy
    • Prefer experience working with customers in the APAC region
Mattermost is an EEO Employer, We are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.