Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Trafilea logo

Customer Care Representative

Trafilea

Location
Philippines
Posted

Customer Support Representative needed for global company building transformative brands. Excellent customer service skills required.

Product Manager- Consumer, II Home

Coursera

Location
United States of America
Posted
Salary Range
116k - 146k USD

Lead Coursera's 'Home' product strategy, drive innovation, and collaborate with teams to enhance learner experience through data-driven decisions and user-centric design.

Mercury logo

Senior Manager, Fraud

Mercury

Location
Canada
Posted

Senior Fraud Manager at Mercury: lead teams, partner with cross-functional partners, and deliver impactful projects to improve fraud prevention and banking experience.

Marketing Operations Specialist logo

Platform Product Manager - PMS

Marketing Operations Specialist

Location
Canada
Posted
Salary Range
120k - 160k USD

Lead the development of our Property Management System (PMS) platform as a Platform Product Manager in the hospitality industry. Drive feature development for mid- and large-sized properties, ensuring scalability and operational efficiency while collaborating with cross-functional teams.

Litify logo

Enterprise Customer Success Manager (Salesforce Certified)

Litify

Location
United States of America
Posted
Salary Range
95k - 100k USD

Join Litify as a Customer Success Manager to drive client success with our legal technology solutions. Manage accounts, ensure adoption and satisfaction, and contribute to the growth of Litify and Salesforce implementations.

Clipboard Health logo

Senior Manager - Core Sales

Clipboard Health

Location
British Virgin Islands
Posted

Challenger sales coach with a 'we' mentality, leading a team & improving sales processes.

Wealthsimple logo

Senior Manager - Workflow Optimization

Wealthsimple

Location
British Virgin Islands
Posted
Salary Range
150k - 250k CAD

Lead Wealthsimple's workflow optimization initiatives, driving cross-functional collaboration and leveraging emerging technologies to enhance efficiency and customer satisfaction across CXO operations.

Binance logo

Product Manager, CEX Wallet

Binance

Location
Singapore
Posted

Product Manager for crypto wallet products at Binance, with 3-5 years of experience in project and/or product management

ExtraHop logo

Senior Field Marketing Manager

ExtraHop

Location
United States of America
Posted
Salary Range
105k - 120k USD

Lead field marketing efforts at ExtraHop, developing strategies that drive demand and revenue. Collaborate with sales and partners to execute impactful campaigns and events, positioning ExtraHop as a leading security solution.

ActiveCampaign logo

Senior Content Marketing Manager

ActiveCampaign

Location
United States of America
Posted
Salary Range
132k - 182k USD

Create impactful content for ActiveCampaign's customer lifecycle, collaborate across teams, and drive business growth through innovative marketing strategies.

Litify logo

Senior Project Manager

Litify

Location
United States of America
Posted
Salary Range
100k - 110k USD

Lead the implementation of Litify's legal operating solution on Salesforce. Manage projects, mentor team members, and ensure client success with a focus on timely and budget-friendly delivery.

Welocalize logo

Senior Project Manager

Welocalize

Location
Argentina
Posted

Senior Project Manager at Welocalize: Lead global teams, manage projects, and deliver high-quality training data transformation solutions.

Welocalize logo

Senior Project Manager

Welocalize

Location
Argentina
Posted

Senior Project Manager at Welocalize: Manage global teams, deliver high-quality localization services, and build strong customer relationships.

Rackspace logo

Senior Project Manager

Rackspace

Location
United States of America
Posted

Senior Project Manager at Rackspace Technology - lead projects using SCRUM methodology, manage project profitability & utilization, and contribute to Professional Services methodology.

MariaDB plc logo

Senior Corporate Accounting Manager

MariaDB plc

Location
United States of America
Posted

Senior Corporate Accounting Manager at MariaDB: Lead corporate accounting organization, implement NetSuite Multi-Book, drive system and process improvement, and develop centralized accounting policies.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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