Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Jane App logo

Group Product Marketing Manager

Jane App

Location
Canada
Posted
Salary Range
119k - 186k USD

Remote Group Product Marketing Manager at Jane - Simplify healthcare practices with Jane's clinic management software

MariaDB plc logo

Senior Corporate Accounting Manager

MariaDB plc

Location
United States of America
Posted

Senior Corporate Accounting Manager at MariaDB: Lead corporate accounting organization, implement NetSuite Multi-Book, drive system and process improvement, and develop centralized accounting policies.

AlphaSense logo

Customer Education Specialist

AlphaSense

Location
United States of America
Posted
Salary Range
62k - 76k USD

Customer Education Specialist at AlphaSense: create user-centered content, drive data-driven approaches, and work remotely with a determined team.

Postman logo

Customer Education Engineer

Postman

Location
United States of America
Posted
Salary Range
140k - 180k USD

Customer Education Engineer at Postman: design frontend changes, integrate LMS, and develop self-contained training solutions.

InDebted logo

Customer Experience Specialist - Voice

InDebted

Location
Philippines
Posted

Manage collections, provide exceptional customer service, and support team growth as a Customer Experience Agent at InDebted. Utilize your skills in accounts receivable management and customer service to drive positive outcomes for customers and the business.

Plaid logo

Product Marketing Manager - Fraud

Plaid

Location
United States of America
Posted
Salary Range
130k - 194k USD

Lead Plaid's fraud solutions strategy, driving growth through market expansion and cross-functional collaboration.

Impossible Foods logo

Senior Brand Manager, International

Impossible Foods

Location
United States of America
Posted
Salary Range
133k - 145k USD

Senior Brand Manager, International at Impossible Foods: Develop and commercialize international product portfolio, lead cross-functional teams, and partner with external partners.

Heetch logo

Senior Product Data Scientist

Heetch

Location
Algeria
Posted

Join Heetch as a Product Data Scientist and drive business growth with data-driven decisions

Rackspace logo

Senior Manager, Global Compensation

Rackspace

Location
United States of America
Posted
Salary Range
128k - 219k USD

Senior Manager, Global Compensation at Rackspace Technology - lead compensation programs, market research, and compliance

Restaurant365 logo

Product Manager - Employee Training

Restaurant365

Location
United States of America
Posted
Salary Range
99k - 139k USD

Lead the development of Restaurant365's Employee Training module, driving scalable solutions for restaurant operations. Collaborate with teams to define features and ensure alignment with company goals.

Nuna logo

Lead Product Manager, Nuna App

Nuna

Location
United States of America
Posted
Salary Range
224k - 250k USD

Lead product initiatives for Nuna's innovative digital health experiences, driving execution and shaping the future of patient-centered care.

Twilio logo

Senior Program Manager

Twilio

Location
Canada
Posted

Senior Program Manager for Remote Effectiveness and Culture at Twilio

Dropbox logo

Senior Director - Product Management

Dropbox

Location
United States of America
Posted
Salary Range
245k - 414k USD

Lead Dropbox product strategy, drive monetization growth, and deliver high-quality customer experiences.

COMPLY logo

Senior Manager - Brand & Creative

COMPLY

Location
United States of America
Posted
Salary Range
110k - 120k USD

Lead the evolution of COMPLY's brand through design and storytelling. Manage creative assets, design systems, and collaborate across teams to enhance brand presence. Enjoy remote flexibility and comprehensive benefits.

Wealthfront logo

Senior Product Designer - Growth

Wealthfront

Location
United States of America
Posted
Salary Range
180k - 180k USD

Senior product designer for Wealthfront's Growth team, driving high-impact projects and user-centric design solutions.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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