Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Postman logo

Senior Social Media Manager

Postman

Location
United States of America
Posted
Salary Range
135k - 155k USD

Senior Social Media Manager at Postman: Drive social strategy, content creation & management for organic channels.

Workiva logo

Senior Social Media Manager

Workiva

Location
United States of America
Posted
Salary Range
106k - 172k USD

Lead Workiva's organic social strategy to build audience relationships, create high-value content, and amplify brand value through cross-functional collaboration and data-driven insights.

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Project Manager - Product Operations

StackAdapt

Location
Canada
Posted

Lead cross-functional projects, enhance documentation processes, streamline research management, and optimize feedback systems to drive operational excellence within StackAdapt's product team. Enjoy competitive salary, RRSP/401K matching, comprehensive benefits, and a supportive work environment.

Webflow logo

Product Manager - Scaled Design

Webflow

Location
United States of America
Posted

Product Manager on Scaled Design team at Webflow, driving adoption and product-market fit for libraries, with flexible remote work options and benefits.

hims & hers logo

Lead Product Manager - Machine Learning

hims & hers

Location
United States of America
Posted

Lead machine learning product initiatives for Hims & Hers, driving innovation and leveraging data to enhance customer experiences in healthcare delivery.

Dropbox logo

Principal Product Marketing Manager - Enablement

Dropbox

Location
Canada
Posted

Senior Manager of Pricing & Packaging role driving growth across multi-product portfolio with a focus on pricing strategy, customer research, and data analysis.

Product & Channel Marketing Manager

Rain

Location
Anywhere in the world
Posted

Channel Marketing Manager at Rain: Drive revenue growth through strategic partnerships, craft compelling narratives, and build strong brand presence.

VRChat logo

Senior Manager - Trust & Safety

VRChat

Location
Anywhere in the world
Posted

Lead VRChat's Trust & Safety team, develop strategies to ensure a safe environment for the global community, collaborate with product and engineering teams, implement policies, and mentor agents. Join a remote-first company that values diversity and inclusion.

Binance logo

Loan Product Manager/ Specialist

Binance

Location
Brunei Darussalam
Posted

Loan Product Manager/ Specialist: drive business growth & develop innovative loan models

CoinsPaid logo

Product Manager (Crypto domain)

CoinsPaid

Location
Croatia
Posted

Product Manager for Core Cryptogate product at CoinsPaid, leading development of blockchain-gate interface, prioritizing requests, balancing competing needs, and making data-driven decisions.

Rackspace logo

Lead Customer Success Engineer

Rackspace

Location
India
Posted
Salary Range
150k - 250k USD

Lead technical support for large and complex customer solutions, manage customer relationships, lead teams in delivering projects, ensure high Net Promoter Scores, and maintain world-class service through proactive architecture reviews and consultancy work at Rackspace Technology.

Lime logo

Senior Engineering Director, Product Engineering

Lime

Location
United States of America
Posted
Salary Range
282k - 388k USD

Senior Engineering Director at Lime: lead multiple teams, define technical roadmap, and drive innovation in consumer-facing mobile applications and machine learning systems.

Taskrabbit logo

Customer Support Advocate - German Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, solve complex issues, and drive positive customer experiences in a remote-first company with flexible work options.

Hightouch logo

Senior Product Designer (Craft Specialist)

Hightouch

Location
British Virgin Islands
Posted

Enhance Hightouch's product design by collaborating with engineers, setting standards for animations and interactions, ensuring accessibility, and working as a brand designer. Join an early-stage startup to impact the team, product, and culture.

Lime logo

Senior Manager, Global Campaigns

Lime

Location
United States of America
Posted
Salary Range
86k - 158k USD

Senior Manager of Global Campaigns, Americas-APAC at Lime: drive in-market strategy, create campaign plans, maintain contact with regional GR staff, coordinate local efforts

Social Discovery Group logo

Senior QA Engineer (AI Product)

Social Discovery Group

Location
Georgia
Posted

Join Social Discovery Group as a Manual QA Engineer to ensure high-quality products through rigorous testing processes. Enjoy remote work flexibility, generous benefits, and professional growth opportunities.

Binance logo

Product Manager, Web3 Wallet

Binance

Location
Taiwan, Republic of China
Posted

Product Manager Web3 Wallet at Binance: lead strategic feature development & collaboration with cross-functional teams.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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