Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Newsela logo

Mid/Senior-Level Product Design Services

Newsela

Location
Brazil
Posted

Mid/Senior-Level Product Design Services Contractor for Newsela, Latin America-based, 5+ years of product design experience required.

Red Canary logo

Senior Manager - Detection Engineering

Red Canary

Location
United States of America
Posted

Customer Security Operations (CSO) team leader to manage Detection Engineers, define operational metrics, and build relationships with customers and internal teams.

Restaurant365 logo

VP - Customer Strategy & Operations

Restaurant365

Location
United States of America
Posted

Vice President of Customer Strategy and Operations role at Restaurant365, driving business growth through operational rigor and rhythm.

Apollo.io logo

Product Marketing Manager - CRM + Platform

Apollo.io

Location
British Virgin Islands
Posted

Shape Apollo's platform narrative by conducting competitive analysis, gathering customer insights, and launching new AI-driven products to stay ahead in the market. Collaborate across teams to ensure successful product launches and growth.

DevRev logo

Customer Education Operation Associate

DevRev

Location
India
Posted

Customer Education Operation Associate at DevRev: Design & execute customer education programs, provide training & deliver certification/reward programs for SaaS customers.

StackAdapt logo

Technical Product Manager - AI

StackAdapt

Location
United States of America
Posted
Salary Range
120k - 180k USD

Lead the development of StackAdapt's GenAI Copilot as a Technical Product Manager, driving innovation in advertising technology with a focus on AI integration and user-centric design.

InDebted logo

Customer Experience Quality Analyst

InDebted

Location
Philippines
Posted

Customer Experience Quality Analyst at InDebted: Ensure high-quality customer interactions in payment collection, compliance, and operational processes.

Apollo logo

Senior Marketing Communications Manager

Apollo

Location
United States of America
Posted
Salary Range
162k - 191k USD

Senior Marketing Communications Manager at Apollo GraphQL - drive developer advocacy, craft compelling stories, and build brand presence

Canonical logo

Product Manager - Cloud Native

Canonical

Location
Cameroon
Posted

Product management position at Canonical for cloud native operations product area, including Juju, identity management, and observability.

Contentsquare logo

Senior Product Data Analyst

Contentsquare

Location
France
Posted

As a Senior Product Data Analyst at Contentsquare, you'll drive data-driven decisions to improve our product and customer experience, leveraging tools like Heap and Metabase. Join us in shaping the future of digital experiences with competitive benefits and a supportive environment.

P2P.org logo

Product Manager (Web Interfaces)

P2P.org

Location
Croatia
Posted

Lead the creation and optimization of staking interfaces for P2P.org's client-facing products, integrating Ethereum staking technologies like DVT and EigenLayer restaking. Improve user experience and drive innovation in the DeFi space.

Vercel logo

Billing Platform Product Manager

Vercel

Location
United States of America
Posted
Salary Range
164k - 246k USD

Lead the development of scalable billing solutions at Vercel, collaborating with Pricing PMs to enhance financial operations and customer experience for diverse clients ranging from individual developers to enterprises. Bring expertise in subscription and usage-based billing models and infrastructure architecture.

Inworld AI logo

Product Manager (Technical) - USA

Inworld AI

Location
United States of America
Posted

Product Manager (Technical) at Inworld AI, leading AI Engine development with API/SDKs for immersive gaming experiences

Quantum Metric logo

Customer Success Engineer – Spain

Quantum Metric

Location
Spain
Posted

Support clients in implementing digital strategies using Quantum Metric's platform, develop custom solutions with JavaScript, and ensure client success through technical expertise and strong communication skills.

Binance logo

Product Manager, Growth Platform

Binance

Location
Singapore
Posted

Product Manager, Growth Platform at Binance: oversee internal platforms, design & deploy products, collaborate with teams

Lodgify logo

Customer Support Specialist (LATAM)

Lodgify

Location
Brazil
Posted

Customer Support Specialist at Lodgify: Troubleshoot complex issues, collaborate with development team, and provide expert guidance to customers using Lodgify's software.

Rackspace logo

Technical Product Manager III

Rackspace

Location
India
Posted

Join Rackspace Technology's Private Cloud Engineering team as a Technical Product Manager to lead product strategy, manage project timelines, and collaborate with cross-functional teams to deliver innovative solutions. Utilize your expertise in Agile methodologies and technical documentation to drive successful project outcomes.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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