Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Vercel logo

Director, Digital Customer Success

Vercel

Location
United States of America
Posted
Salary Range
176k - 264k USD

Lead Vercel's global Digital Customer Success program, manage onboarding and customer engagement strategies, collaborate across teams to enhance customer value, and drive retention through effective team leadership and operational excellence.

Xapo Bank logo

Customer Success Advisor

Xapo Bank

Location
Gibraltar
Posted

Customer Success Advisor at Xapo Bank supporting HQ Support Manager with daily customer-facing banking operations, onsite visits, events, VIP visits, and facilities management.

Nextech logo

Chief of Staff - Customer Experience

Nextech

Location
United States of America
Posted

Lead Nextech's Customer Experience strategy by collaborating with senior leadership, managing cross-functional projects, and driving operational excellence. Oversee strategic planning and stakeholder alignment to deliver maximum value to customers while enjoying competitive pay, comprehensive benefits, and a supportive work environment.

VRChat logo

Senior Data Scientist - Product Analytics

VRChat

Location
Anywhere in the world
Posted

As a Senior Data Scientist at VRChat, drive strategic decisions using data analysis across growth, user experience, creator, and economy verticals. Collaborate with cross-functional teams to enhance product features and campaigns in a fully remote environment.

iHerb logo

Vice President, Customer Data Strategy

iHerb

Location
Brazil
Posted

Lead customer data strategy to personalize experiences, grow loyalty & retention, and drive business growth in e-commerce

Taskrabbit logo

Customer Support Advocate, Spanish Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.

AffiniPay logo

Senior Analyst - Product Intelligence

AffiniPay

Location
United States of America
Posted

Influence product strategy and business decisions through data insights as a Senior Analyst, Product Intelligence at our SaaS company. Collaborate with cross-functional teams to drive impactful analysis and ensure data-driven decision-making across the product lifecycle.

Dropbox logo

Senior Backend Product Software Engineer

Dropbox

Location
Poland
Posted
Salary Range
25k - 34k PLN

Develop and enhance Dropbox's product suite, collaborate with cross-functional teams, implement AI-driven features, mentor junior engineers, and ensure service operation while focusing on continuous learning and professional growth.

COMPLY logo

Customer Support Representative - West Coast Hours

COMPLY

Location
United States of America
Posted
Salary Range
45k - 50k USD

Customer Support Representative at COMPLY: Provide exceptional customer support services, collaborate with teams, and advance your career in a high-growth startup.

Twilio logo

Senior Manager, Professional Services Sales

Twilio

Location
United Kingdom
Posted

Lead global Professional Services bookings targets for Twilio, manage team of services sales professionals, and drive demand for Twilio's services.

Upwork logo

Sr Technical Product Manager - Cloud Platform Services

Upwork

Location
United States of America
Posted
Salary Range
152k - 216k USD

Senior Technical Product Manager for platform infrastructure as a product at Upwork, focusing on scalability, reliability, and developer experience.

Nuna logo

Principal Product Manager, Nuna App

Nuna

Location
United States of America
Posted
Salary Range
200k - 275k USD

Lead strategic initiatives for Nuna's complex products, driving innovation and growth in healthcare

ClinChoice logo

Senior Clinical Project Manager

ClinChoice

Location
Italy
Posted

Senior Clinical Project Manager at ClinChoice: Manage clinical trials, coordinate scientific meetings, and supervise projects in a supportive culture.

Muck Rack logo

Senior Sales Manager - Enterprise

Muck Rack

Location
United States of America
Posted
Salary Range
120k - 190k USD

Lead and develop a high-performing sales team in the Enterprise segment of Muck Rack's PR software. Oversee sales strategies, forecasting, and team performance while fostering collaboration and growth.

Figma logo

Product Manager - Design Systems Foundations

Figma

Location
United States of America
Posted
Salary Range
149k - 308k USD

Lead the Design Systems Foundations team at Figma, simplify complex codebases, collaborate with Engineering and other teams, gather user feedback, and drive product initiatives for a multi-product company.

Senior Product Designer - Respond Data

Typeform

Location
United Kingdom
Posted

Digital product designer at Typeform, working remotely from UK & Europe, creating user experiences & contributing to Design System.

CaptivateIQ logo

Senior Manager, Mid-Market Sales

CaptivateIQ

Location
British Virgin Islands
Posted
Salary Range
266k - 320k USD

Lead and mentor a team of Account Executives at CaptivateIQ, driving sales growth and optimizing processes with competitive benefits and a supportive environment.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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