Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Rackspace logo

Customer Success Associate IV-IN

Rackspace

Location
India
Posted

Customer Success Associate IV-IN role in Gurgaon, India, providing support to largest customer base, managing inbound requests, and ensuring efficient resolution.

Kueski logo

Product Manager III - New Products

Kueski

Location
Mexico
Posted

Product Manager III at Kueski: drive product strategy, collaborate with teams, and launch new products to improve financial lives in Mexico.

Kueski logo

Senior Manager of Brand Design

Kueski

Location
Mexico
Posted

Lead Kueski's brand design team, ensuring cohesive visual identity and guiding creative projects to align with strategic goals.

Ueni Ltd logo

Customer Support Agent - Multichannel

Ueni Ltd

Location
Argentina
Posted

Provide top-notch customer support to small businesses using UENI's tools, ensuring their success through effective communication and problem-solving. Collaborate with a remote team to improve services and achieve business goals.

Gusto, Inc. logo

Principal Product Manager - Insurance Products

Gusto, Inc.

Location
Canada
Posted
Salary Range
181k - 262k USD

Lead the expansion of Gusto's health insurance solutions for SMBs by developing innovative products and strategies that address their needs, leveraging your expertise in product management and collaboration with industry partners.

Binance logo

Senior QA Engineer (Payment product)

Binance

Location
Taiwan, Republic of China
Posted

Senior QA Engineer at Binance: Design & develop test cases, automate testing, collaborate with global teams

Saviynt logo

UX Design Manager - Product Management

Saviynt

Location
United States of America
Posted
Salary Range
150k - 190k USD

Lead UX Designer at Saviynt: Design simple workflows for SAAS platform experience with user-centric approach

iHerb logo

Senior Manager, Project Management

iHerb

Location
Brazil
Posted
Salary Range
132k - 206k USD

Senior Manager, Project Management at iHerb: Manage eCommerce projects, build relationships with stakeholders, and lead teams to deliver results.

Canonical logo

Senior Manager for Marketing Analytics

Canonical

Location
Cameroon
Posted

Lead marketing analytics efforts at Canonical, driving commercial success through data-driven insights and technology stack optimization.

Nutrafol logo

Sr. Director - Digital Product

Nutrafol

Location
United States of America
Posted
Salary Range
180k - 210k USD

Lead Nutrafol's digital strategy and product roadmap, ensuring seamless customer experiences across eCommerce platforms and mobile apps while driving brand equity and business growth.

Plaid logo

Experienced Product Manager - Credit Risk

Plaid

Location
United States of America
Posted
Salary Range
183k - 297k USD

Lead Plaid's Credit team in developing innovative credit insights using AI/ML and alternative data to improve lending decisions.

JumpCloud logo

Customer References Coordinator - India

JumpCloud

Location
India
Posted

Join JumpCloud's Corporate Communications team as a Customer References Coordinator and create compelling customer success stories

Binance logo

Crypto Policy Senior Associate / Manager

Binance

Location
Brunei Darussalam
Posted

Crypto Policy Senior Associate/Manager at Binance: Analyze blockchain policy developments, develop insights & recommendations, draft white papers & position papers.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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