Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Deputy logo

Senior Technical Account Manager

Deputy

Location
United Kingdom
Posted

Senior Technical Account Manager role at Deputy, driving customer success and innovation in workforce management solutions.

HiveMQ logo

Senior Technical Account Manager

HiveMQ

Location
Croatia
Posted

Senior Technical Account Manager at HiveMQ: Drive client success & trust with MQTT platform expertise.

The Athletic Media Company logo

Senior Business Operations Manager

The Athletic Media Company

Location
United States of America
Posted

Senior Business Operations Manager at The Athletic: Manage partnerships, oversee internal operations, and drive business growth in the consumer media industry.

Apollo.io logo

Principal Product Manager - UX Foundations

Apollo.io

Location
United States of America
Posted

Lead the UX Foundations team at Apollo.io, creating robust components for a next-gen platform. Drive vision, strategy, and roadmap aligned with company goals, using data and customer insights to optimize user experience and product success.

Shippo logo

Senior Manager, GTM Finance

Shippo

Location
United States of America
Posted
Salary Range
149k - 201k USD

Senior Manager, GTM Finance at Shippo, driving financial planning and analysis to optimize resource allocation and support business growth.

Taskrabbit logo

Customer Support Advocate - Portuguese Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, recognize unique needs, and deliver exceptional service in Portuguese speaking role.

Welocalize logo

AIS Senior Project Manager

Welocalize

Location
Mexico
Posted
Salary Range
70k - 80k USD

Senior Project Manager at Welo Data, driving revenue and quality in AI Data Services

JustAnswer logo

Senior Manager, Global Compensation & Benefits

JustAnswer

Location
United States of America
Posted

Global compensation and benefits manager for a remote-first company seeking to drive competitive advantage through effective total rewards strategies.

Ottimate logo

Senior Manager of Professional Services

Ottimate

Location
United States of America
Posted

Lead complex customer projects as Senior Manager of Professional Services at Ottimate (formerly Plate IQ), driving growth, innovation, and customer satisfaction.

Seedify logo

AI Product Manager (Web3 Games)

Seedify

Location
Philippines
Posted

AI Product Manager for UGC platform with expertise in generative AI, NLP, computer vision, and moderation systems.

Gitlab logo

Senior Area Sales Manager - Named Accounts

Gitlab

Location
United States of America
Posted
Salary Range
126k - 222k USD

Lead GitLab's sales team as an Area Sales Manager, driving growth through strategic leadership and high-performing teams. Utilize MEDDPICC methodology to achieve sales targets in a supportive, transparent environment with competitive compensation and remote flexibility.

ActiveCampaign logo

Vice President of Customer Success

ActiveCampaign

Location
United States of America
Posted

Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth

OfferFit logo

Customer Success Director (Individual Contributor)

OfferFit

Location
Canada
Posted
Salary Range
54k - 262k USD

Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.

Gusto, Inc. logo

Product Manager - Financial Products Foundation

Gusto, Inc.

Location
Canada
Posted
Salary Range
134k - 201k USD

Lead product development for financial tools empowering small businesses at Gusto. Collaborate across departments to deliver impactful solutions while ensuring regulatory compliance and driving user trust.

Wealthfront logo

Senior Product Designer - New Business Line

Wealthfront

Posted
Salary Range
180k - 180k USD

Design innovative financial products at Wealthfront, a leader in automated investing. Collaborate with top designers and cross-functional teams to create user-centric experiences that empower clients to build long-term wealth.

Modern Meadow logo

Senior Sales Manager, Textiles (EU)

Modern Meadow

Location
Croatia
Posted

Senior Sales Manager (EU) at Modern Meadow, driving sales initiatives and providing technical expertise

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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