Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Modern Meadow logo

Senior Sales Manager, Textiles (EU)

Modern Meadow

Location
Croatia
Posted

Senior Sales Manager (EU) at Modern Meadow, driving sales initiatives and providing technical expertise

Splice logo

Product Marketing Manager - Sounds & Growth

Splice

Location
United States of America
Posted

Product Marketing Manager for Splice Sounds, driving growth & adoption through data-driven insights & cross-functional collaboration.

Welocalize logo

Senior Localization Project Manager

Welocalize

Location
Argentina
Posted

Senior Project Manager at Welocalize: Manage client projects, build relationships, and ensure timely delivery while maintaining high-quality standards.

Automattic logo

Senior Manager of FP&A - WooCommerce

Automattic

Location
Brazil
Posted

Senior Manager FP&A role in WooCommerce, developing financial models and providing insights to drive growth

Apollo.io logo

Lead Product Marketing Manager - Data & Enrichment

Apollo.io

Location
British Virgin Islands
Posted

Lead product marketing for Apollo's data and enrichment offerings. Shape strategy, launch features, and drive adoption through cross-functional collaboration and GTM campaigns.

Twilio logo

Senior Integrated Marketing Campaigns Manager

Twilio

Location
Canada
Posted
Salary Range
143k - 179k cad

Senior Integrated Marketing Campaigns Manager, Social Impact at Twilio - drive global campaigns for social impact organizations

HiveMQ logo

Senior Project Manager - Strategic Accounts

HiveMQ

Location
United States of America
Posted

Senior Project Manager - Strategic Accounts at HiveMQ: lead high-value projects for key clients, manage stakeholders & ensure customer impact.

ABOUT YOU SE & Co. KG logo

BI QA Engineer - Customer & Shop Intelligence

ABOUT YOU SE & Co. KG

Location
Croatia
Posted

Ensure high-quality standards for recommendation engines and search features by developing and executing test plans, automating data quality checks, and contributing to best practices within the BIAPP team.

Lime logo

Senior Manager, Proposal Writing, EMEA

Lime

Location
France
Posted

Join Lime as Senior Manager, Proposal Writing and contribute to the development of strategic proposals for public procurement and tender processes.

Kueski logo

Product Analytics Lead

Kueski

Location
Mexico
Posted

Lead product analytics at Kueski, driving data-driven decisions for our BNPL platform in Mexico. Collaborate with teams to enhance products using tools like Amplitude and Tableau. Enjoy competitive benefits including medical insurance and stock options.

Airalo logo

Data Senior Manager, Growth

Airalo

Location
Croatia
Posted

Data Senior Manager, Growth at Airalo: drive business growth through data analysis, integrate touchpoint and conversion data, determine attribution windows and MTA models, calculate channel-level CACs.

HackerRank logo

Senior Technical Program Manager

HackerRank

Posted

Lead content creation for coding challenges at HackerRank, collaborate with customers and SMEs, manage operational processes, and expand platform capabilities.

Senior Manager - Global Scaled AM

Coursera

Location
Canada
Posted

Senior Manager of Account Management - Scaled role leading NAMER and LATAM teams, managing customer engagement and outcomes, and developing go-to-market strategy.

Vonage logo

Senior Product Enablement for UC/CC

Vonage

Location
Poland
Posted

Technical Writer for CCaaS & UCaaS platforms, creating user-friendly documentation and collaborating with cross-functional teams.

StackAdapt logo

Senior Manager, Global Pricing & Deal Management

StackAdapt

Location
Canada
Posted

Senior Manager, Global Pricing & Deal Management at StackAdapt: Develop pricing strategies, manage deals, and lead automation workflows to optimize efficiency and profitability.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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