Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

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Senior Product Enablement for UC/CC

Vonage

Location
Poland
Posted

Technical Writer for CCaaS & UCaaS platforms, creating user-friendly documentation and collaborating with cross-functional teams.

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Senior Editor

The Athletic Media Company

Location
United States of America
Posted
Salary Range
85k - 95k USD

Lead sports coverage at The Athletic as a Senior Editor, manage reporters, optimize content performance with data analytics, and collaborate on initiatives to enhance digital media offerings.

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Sr. Product Security Engineer

iHerb

Location
Brazil
Posted
Salary Range
139k - 216k USD

Secure Development Lifecycle assurance processes, security automation technologies, and drive security hardening strategy

Wikimedia Foundation logo

Senior Movement Communications Specialist - Product & Tech

Wikimedia Foundation

Location
Anywhere in the world
Posted

Senior Movement Communications Specialist for the Wikimedia Foundation, crafting communications strategies and building trust between the Foundation and Wikimedia communities.

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Senior Demand Generation Marketing Manager

TeamSnap

Location
United States of America
Posted

Lead demand generation efforts to grow TeamSnap's B2B customer base through strategic digital marketing campaigns, optimizing paid media channels, and collaborating with cross-functional teams to drive pipeline growth.

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Security Customer Trust Analyst, Information Security

Twilio

Location
Ireland
Posted

Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
United Kingdom
Posted

Security Customer Trust Analyst at Twilio: Support largest customers' security awareness & education, collaborate with internal teams, identify risks, and maintain questionnaire responses.

Podium logo

AU Customer Success Specialist (Philippines)

Podium

Location
Philippines
Posted
Salary Range
2k - 2k USD

Customer Success Specialist at Podium, driving customer success and growth for small businesses with AI-powered lead conversion platform.

Anaplan logo

Principal Customer Success Business Partner

Anaplan

Location
Sweden
Posted

Anaplan CSBP drives customer success, expansion & optimisation for Nordic customers, leveraging expertise in business processes, planning & forecasting.

Finom logo

Customer Care Specialist - German Speaker

Finom

Location
Poland
Posted

Customer Care Specialist - German Speaker at Finom: provide front-line support to customers using Finom's financial B2B solution, work remotely in Europe

HiveMQ logo

Senior Manager, Global Sales Development

HiveMQ

Location
United States of America
Posted

Lead global sales development efforts for HiveMQ, driving pipeline growth through repeatable processes and outbound lead acquisition strategies.

Alma logo

Senior Manager - Consumer Paid Media

Alma

Location
United States of America
Posted
Salary Range
135k - 170k USD

Senior Manager, Consumer Paid Media - drive paid media acquisition strategy for B2C brands through online and offline channels.

Finom logo

Customer Care Specialist - Spanish Speaker

Finom

Location
Poland
Posted

Customer Care Specialist at Finom - provide front-line support to customers using an all-in-one financial B2B solution, work remotely in Europe, and enjoy flexible benefits.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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