Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Workiva logo

2025 Summer Intern - Customer Success

Workiva

Location
United States of America
Posted
Salary Range
44k - 44k USD

Support the Customer Success team in creating and implementing customer documents, collaborating with cross-functional teams, applying XBRL tagging, ensuring accuracy, and providing exceptional customer service.

InDebted logo

Customer and Client Support Lead - Canada

InDebted

Location
Canada
Posted

Customer and Client Support Lead - Manage high communication volumes, ensure SLAs, drive collections performance, and collaborate with leadership in Canada.

Rackspace logo

Senior Practice Manager - Data Engineering

Rackspace

Location
United States of America
Posted
Salary Range
180k - 308k USD

Lead data engineering practice across AWS & GCP platforms, develop data solution strategies, and deliver successful outcomes for clients

Qualio logo

Senior People Business Partner - Engineering & Product

Qualio

Location
United States of America
Posted

Drive organizational excellence at Qualio by leveraging data and HR expertise to create impactful people strategies, DEI initiatives, and foster a positive work environment for all employees. Partner with leadership to optimize talent development and succession planning while maintaining a human-centered approach.

Alma logo

Senior Engineering Manager, Care Finding

Alma

Location
United States of America
Posted
Salary Range
200k - 230k USD

Lead Alma's Care Finding team as an Engineering Manager, driving product development and technical strategy to enhance mental healthcare access. Enjoy a competitive salary and excellent benefits in this remote-first role.

Conga logo

Senior Director - Product and Portfolio Marketing

Conga

Location
United States of America
Posted
Salary Range
173k - 250k USD

Lead Conga's product marketing efforts, develop launch strategies, enhance sales effectiveness, and drive global success through effective go-to-market strategies and cross-functional alignment.

Impossible Foods logo

Senior Manager Foodservice Non-Commercial

Impossible Foods

Location
United States of America
Posted
Salary Range
127k - 190k USD

Non-Commercial Sales Manager for foodservice industry at Impossible Foods, driving growth through creative strategies & leading a team of direct reports.

Reddit logo

Staff Product Manager for Finance Applications

Reddit

Location
United States of America
Posted

Staff Product Manager for Finance Applications at Reddit, leading Procure-to-Pay initiatives with Coupa, Zip, and NetSuite, driving business process improvements and technical solutions.

Anaplan logo

Senior Manager - IT Corporate Data & Analytics

Anaplan

Location
United States of America
Posted

Lead a team of IT business data analysts to design scalable analytics tools and processes. Collaborate with global stakeholders to drive data-driven decisions across Anaplan's IT departments, supporting functions like Engineering, Customer Experience, Enterprise Apps, Integrations, and Revenue Applications. Optimize analytic processes and lead team development.

Apollo.io logo

Product Advocate

Apollo.io

Location
Mexico
Posted

Provide world-class customer support for Apollo.io, assist users with product questions, and contribute to improving the product and user experience.

Lime logo

Principal Product Manager, Rider Growth/Loyalty

Lime

Location
United States of America
Posted
Salary Range
143k - 240k USD

Join Lime as a Principal Product Manager and drive the development of our mobile app, collaborating with cross-functional teams to enhance the rider experience.

Canonical logo

Senior Marketing Manager - Security & Compliance

Canonical

Location
Cameroon
Posted

Lead go-to-market strategies and campaigns for Canonical's security and compliance products, collaborating with cross-functional teams to drive growth and innovation in technology marketing.

Dropbox logo

Senior Engineering Manager - Connectors Platform

Dropbox

Location
United States of America
Posted
Salary Range
192k - 293k USD

Senior Engineering Manager at Dropbox, leading high-performing teams in developing seamless integrations between AI-powered products and third-party applications.

CareMessage logo

Senior Messaging and Compliance Manager

CareMessage

Location
United States of America
Posted

Senior Messaging and Compliance Manager at CareMessage: Ensure compliance with healthcare regulations and messaging laws.

ClassDojo logo

Product Marketing Lead

ClassDojo

Location
United States of America
Posted

Join ClassDojo as a seasoned product marketer and drive growth through engaging go-to-market campaigns, influencing product roadmaps, and collaborating with cross-functional teams.

Binance logo

Senior BD Manager - Payment (MENA)

Binance

Location
Bahrain
Posted

Senior BD Manager - Payment (MENA) at Binance: Lead payment operations team, develop strategies for efficiency & scalability, ensure seamless payment processes.

Binance logo

Senior Data Analyst (Web3 Content/ Product)

Binance

Location
Brunei Darussalam
Posted

Senior Data Analyst (Web3 Content/Product) at Binance: Collaborate with cross-national teams, deliver impactful analysis use cases, and drive autonomous data analysis.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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