Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

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Customer Care Executive (Cebu, Philippines)

Zepz

Location
Philippines
Posted

Customer Care Executive at Zepz Group in Cebu, Philippines - manage customer queries, screen identification, review transactions, and advise customers on products.

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Product Designer

Databento

Location
United States of America
Posted

Design impactful solutions for Databento's market data platform, collaborating with cross-functional teams to enhance user experience and drive product growth in the financial industry.

Dropbox logo

Product Designer

Dropbox

Location
United States of America
Posted
Salary Range
156k - 238k USD

Senior Product Designer at Dropbox Core team: Deliver impactful UX & visual improvements, collaborate with cross-functional peers, and drive business impact.

Metalab logo

Product Designer

Metalab

Location
Canada
Posted
Salary Range
85k - 115k CAD

Design and build impactful digital products at Metalab, working with top-tier clients and cross-functional teams. Use your UX and visual design skills to create intuitive and delightful user experiences across the product lifecycle.

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Product Designer

StackAdapt

Location
United States of America
Posted

Design innovative digital experiences at StackAdapt, working with a collaborative team to enhance our advertising platform's user experience through research, prototyping, and continuous improvement.

StackAdapt logo

Product Designer

StackAdapt

Location
Canada
Posted

Design user-centric advertising solutions at StackAdapt. Collaborate with teams to create innovative products, conduct research, and improve customer experience in a remote-first environment.

JustAnswer logo

Product Designer

JustAnswer

Location
Ukraine
Posted

Design intuitive user experiences for native mobile applications using tools by Roboflow

ExtraHop logo

Regional Sales Manager - Melbourne

ExtraHop

Location
Australia
Posted

ExtraHop seeks Regional Sales Manager - Melbourne for network detection and response technology

Goodnotes logo

Senior iOS Engineer

Goodnotes

Location
Malaysia
Posted

Lead engineer at Goodnotes, building scalable solutions with Swift, SwiftUI, and React.

Avara logo

Senior iOS Engineer

Avara

Location
United States of America
Posted
Salary Range
150k - 250k USD

Lead iOS SDK development for Avara's blockchain products, focusing on fintech and crypto applications. Collaborate with a global team to build impactful solutions in the crypto space.

Creatio logo

Product Owner

Creatio

Location
Ukraine
Posted

Join Creatio as Product Owner & drive innovation in their Sales platform with AI capabilities

Creatio logo

Product Owner

Creatio

Location
Poland
Posted

Join Creatio as a Product Owner and drive innovation in AI-powered sales solutions.

Creatio logo

Product Owner

Creatio

Location
Ukraine
Posted

Join Creatio as a Product Owner and drive the evolution of their platform with innovative features and AI capabilities.

hims & hers logo

Sr. Manager - Social Media

hims & hers

Location
United States of America
Posted
Salary Range
110k - 135k USD

Senior Social Media Manager for Hers, managing content planning, creation, curation, and fan communication across multiple platforms.

Weights & Biases logo

Senior Account Director

Weights & Biases

Location
Brazil
Posted

Sr. Account Director at Weights & Biases: drive revenue growth through software sales, leverage channel partnerships, and develop value propositions for AI developer tools.

Binance logo

SEO Senior Analyst/Manager, Global

Binance

Location
Croatia
Posted

Drive SEO across Binance's ecosystem of products and optimize content based on analytics and keyword research.

The Athletic Media Company logo

Senior Editor - NHL

The Athletic Media Company

Location
United States of America
Posted
Salary Range
80k - 95k USD

Lead the NHL editorial team at The Athletic, managing reporters and optimizing content for sports fans. Enjoy comprehensive benefits and remote work flexibility.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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