Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Lumos logo

Lead Product Designer

Lumos

Location
British Virgin Islands
Posted
Salary Range
145k - 190k USD

Shape Lumos' product by tackling complex challenges, collaborating with teams, and driving innovation as a Senior Product Designer. Influence the future of the company through impactful designs and strategic contributions.

SQUIRE logo

Lead Product Designer

SQUIRE

Location
United States of America
Posted
Salary Range
140k - 170k USD

Lead product design at SQUIRE, focusing on creating intuitive user experiences for barber management and booking tools. Collaborate with leadership and teams to innovate and maintain a consistent design vision across products.

Cover Genius logo

Customer Support Agent - Italian, French, German

Cover Genius

Location
Uruguay
Posted

Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with teams, document interactions, identify process improvements, maintain quality standards, and ensure compliance with guidelines. Join a company that values diversity and offers flexible work environments and social initiatives.

Cover Genius logo

Customer Support Agent - Italian, French, German

Cover Genius

Location
United Kingdom
Posted

Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with internal teams to ensure seamless experiences, and maintain accurate documentation while adhering to compliance guidelines.

G-P logo

Sr. Partner Marketing Manager

G-P

Location
United States of America
Posted

Partner Marketing Manager job at Globalization Partners: drive engagement & demand generation with specific partners

G-P logo

Sr. Partner Marketing Manager

G-P

Location
United States of America
Posted

Partner Marketing Manager job: drive engagement & demand gen with specific partners, leveraging Salesforce, HubSpot & 6sense/ABM.

Planet logo

Senior Sales Strategy & GTM Operations Manager

Planet

Location
United States of America
Posted
Salary Range
143k - 203k USD

Senior Sales Strategy & GTM Operations Manager at Planet: Develop and implement a Global Sales Strategy, build reports and dashboards, create business insights, and drive CRM adoption.

Trafilea logo

Senior Photo Editor

Trafilea

Location
United States of America
Posted

Enhance and preserve the visual quality of images for Trafilea's brands by delivering retouched photos across multiple channels. Must have 3+ years in digital photo retouching, fashion/apparel experience (beauty preferred), product textures, figure photography, and English B2+. Join a dynamic remote team focused on data-driven growth.

Testlio logo

Sr. Testing Manager

Testlio

Location
Brazil
Posted

Lead testing delivery for clients across various industries, manage test scope planning, and ensure quality testing execution with Testlio.

Twilio logo

Senior Salesforce Administrator

Twilio

Location
India
Posted

Join Twilio as a Senior Salesforce Administrator to enhance the Salesforce platform, drive process improvements, and lead cross-functional teams while mentoring junior administrators. This role offers remote work opportunities in India with comprehensive benefits.

CALSTART logo

Senior Salesforce Administrator

CALSTART

Location
United States of America
Posted
Salary Range
105k - 120k USD

Manage and enhance Salesforce CRM for CALSTART's operations, collaborate on projects, ensure compliance, and provide leadership in system improvements to support clean transportation initiatives.

hims & hers logo

Sr. Project Manager

hims & hers

Location
United States of America
Posted
Salary Range
110k - 125k USD

Manage projects in Care Operations, leading cross-functional teams and ensuring timely delivery of projects that meet stakeholder needs.

Welocalize logo

Senior Irish Gaelic Linguist Consultant

Welocalize

Location
Ireland
Posted

Irish Gaelic Professional Consultant for Welocalize, leveraging expertise in translation, localization, and linguistic adaptation.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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