Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

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Senior Irish Gaelic Linguist Consultant

Welocalize

Location
Ireland
Posted

Irish Gaelic Professional Consultant for Welocalize, leveraging expertise in translation, localization, and linguistic adaptation.

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Product Engineer - AuthKit

WorkOS

Location
United States of America
Posted
Salary Range
175k - 250k USD

Join WorkOS's AuthKit team as a Senior Software Engineer to build identity and authentication solutions for developers. Design and engineer developer experiences, collaborate with teams, gather customer feedback, and contribute to innovative projects in a fast-paced environment.

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Product Analytics Specialist

HackerRank

Location
India
Posted

Product Analyst at HackerRank: Deliver actionable insights to drive business outcomes and growth

ClassDojo logo

Tutor Marketing Manager

ClassDojo

Location
United States of America
Posted
Salary Range
125k - 208k USD

Marketing Manager at ClassDojo: Lead growth campaigns for Dojo Tutor, leverage teacher network, conduct research, and refine strategies to expand reach beyond email. Join us in revolutionizing education!

Weights & Biases logo

Senior Demand Generation Manager - US (Remote)

Weights & Biases

Location
United States of America
Posted

Senior Demand Generation Manager at Weights & Biases: drive demand generation initiatives with expertise in marketing pipeline metrics and automation systems.

Senior Manager, Corporate and Technical Accounting

Coursera

Location
United States of America
Posted
Salary Range
149k - 158k USD

Oversee global financial reporting processes, manage accounting teams, address technical accounting issues, and collaborate with cross-functional teams at Coursera.

Twilio logo

Senior Manager - Talent Research and Intelligence

Twilio

Location
Ireland
Posted

Lead Twilio's Talent Research team, providing strategic insights on labor trends and market intelligence to support talent acquisition and workforce planning globally. Manage a global team and use advanced analytics to drive impactful recruitment strategies.

Twilio logo

Senior Manager - Talent Research and Intelligence

Twilio

Location
United Kingdom
Posted

Lead Twilio's global talent strategy by providing critical insights on labor market trends and talent pools. Collaborate with HR leaders to integrate market intelligence into strategic decisions and develop innovative recruitment strategies.

Dropbox logo

Senior Manager - GTM Strategy and Programs

Dropbox

Location
Canada
Posted
Salary Range
166k - 225k CAD

Shape Dropbox’s global GTM strategy by driving revenue growth, market expansion, and program scalability. Collaborate with cross-functional teams to align GTM programs with business objectives and lead transformative initiatives that drive significant business outcomes.

Dropbox logo

Senior Manager - GTM Strategy and Programs

Dropbox

Location
United States of America
Posted
Salary Range
150k - 228k USD

Shape Dropbox's global GTM strategy by driving revenue growth, expanding markets, and leading cross-functional teams to execute successful programs that align with business objectives.

Reddit logo

Senior Frontend Engineer - Reddit Pro

Reddit

Location
United States of America
Posted

High-impact software developer for Reddit Pro team, working on technical & product strategy, building novel products and features, and contributing to the full development cycle.

Testlio logo

Sr DevOps Manager

Testlio

Location
Cameroon
Posted

Senior DevOps Manager at Testlio: lead infrastructure & DevOps initiatives, drive innovation & growth

Metalab logo

Product Design Director

Metalab

Location
Brazil
Posted

Design Director at Metalab: Lead high-impact design solutions, foster a collaborative team environment, and drive business value with a passion for inclusive design practices.

hims & hers logo

Sr. Systems Manager - NetSuite Administrator

hims & hers

Location
United States of America
Posted
Salary Range
165k - 195k USD

NetSuite Administrator & System Manager for Hims & Hers, configuring modules, managing integrations, and ensuring SOX compliance.

Gitlab logo

Senior Learning & Organizational Development Program Manager

Gitlab

Location
United States of America
Posted
Salary Range
84k - 180k USD

Lead GitLab's talent development strategy by designing innovative learning programs that enhance team performance and drive organizational growth. Utilize AI and digital platforms to create impactful learning experiences for all levels of the organization.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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