Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Metalab logo

Product Design Director

Metalab

Location
Brazil
Posted

Design Director at Metalab: Lead high-impact design solutions, foster a collaborative team environment, and drive business value with a passion for inclusive design practices.

hims & hers logo

Sr. Systems Manager - NetSuite Administrator

hims & hers

Location
United States of America
Posted
Salary Range
165k - 195k USD

NetSuite Administrator & System Manager for Hims & Hers, configuring modules, managing integrations, and ensuring SOX compliance.

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Senior Learning & Organizational Development Program Manager

Gitlab

Location
United States of America
Posted
Salary Range
84k - 180k USD

Lead GitLab's talent development strategy by designing innovative learning programs that enhance team performance and drive organizational growth. Utilize AI and digital platforms to create impactful learning experiences for all levels of the organization.

Gusto, Inc. logo

Senior Engineering Manager - Software Development Tools

Gusto, Inc.

Location
United States of America
Posted
Salary Range
225k - 299k USD

Lead engineering teams, enhance developer productivity, collaborate across functions, drive strategic roadmaps, and own delivery of technical solutions in a dynamic environment.

AffiniPay logo

Lead Product Researcher

AffiniPay

Location
United States of America
Posted
Salary Range
150k - 165k USD

Lead user experience research initiatives, develop methodologies, and guide a team to create products that meet customer needs. Collaborate with cross-functional teams to drive strategic projects impacting long-term success.

Athennian logo

Senior Engineer

Athennian

Location
Canada
Posted

Senior Engineer at Athennian: Design scalable software solutions, mentor junior engineers, and drive technical excellence in a fast-paced startup environment.

ClinChoice logo

Senior Clinical Project Manager - Oncology/Respiratory

ClinChoice

Location
Germany
Posted

Join ClinChoice as a Senior Clinical Project Manager and lead cross-functional teams on complex projects, ensuring quality services and collaborating with clients and investigators.

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Customer Support Agent - Italian or/and French

Cover Genius

Location
Spain
Posted

Provide exceptional customer support for Cover Genius' insurance products, collaborate with teams to resolve inquiries, maintain documentation, and contribute to process improvements while adhering to compliance standards.

Metalab logo

Principal Product Designer

Metalab

Location
Canada
Posted
Salary Range
135k - 175k USD

Lead design efforts across multiple disciplines, elevate design quality, and collaborate with cross-functional teams at Metalab.

BVNK logo

Principal Product Designer

BVNK

Location
Brazil
Posted

Principal Product Designer at BVNK, building payment infrastructure for businesses

Metalab logo

Product Management Lead

Metalab

Location
Brazil
Posted

Senior Product Manager at MetaLab: Define product vision, manage complex lifecycles, and drive impact for clients.

Dropbox logo

Senior Manager - Global Tax Reporting and Projects

Dropbox

Location
United States of America
Posted
Salary Range
124k - 188k USD

Support tax reporting and compliance processes as a Senior Tax Manager, assist with ASC 740 tax provision, review tax returns, analyze accounts, prepare disclosures, drive process efficiencies, monitor legislation, manage projects. Require experience in corporate tax and public accounting, analytical skills, attention to detail, collaboration abilities.

Dropbox logo

Staff Product Designer

Dropbox

Location
United States of America
Posted
Salary Range
171k - 261k USD

Staff Designer at Organize the Cloud: lead mobile design, drive mobile strategy, collaborate with teams

Weights & Biases logo

Account Manager

Weights & Biases

Location
United States of America
Posted
Salary Range
77k - 105k USD

Manage renewals and drive growth for AI developer tools at Weights & Biases. Collaborate with cross-functional teams to ensure customer satisfaction and revenue expansion.

Dropbox logo

Account Manager

Dropbox

Location
United States of America
Posted

Account Manager at Dropbox drives revenue growth across existing accounts through trusted relationships, sales capabilities, and customer satisfaction.

Sandberg Goldberg Bernthal Family Foundation logo

Account Manager

Sandberg Goldberg Bernthal Family Foundation

Location
United States of America
Posted
Salary Range
122k - 142k USD

Account Manager for Lean In's programs within Fortune 500 companies

reserv logo

Account Manager

reserv

Location
United States of America
Posted

Account Manager at Reserv: drive growth, deliver exceptional customer service, and leverage AI & automation to simplify claims processes.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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