Remote Jobs

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Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

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OEM Partnership Manager

Creatio

Location
British Virgin Islands
Posted

OEM Partnership Manager for White Label department in a fast-growing company

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Senior Salesforce Administrator (Systems Operations)

brightwheel

Location
United States of America
Posted

Senior SysOps Administrator for Brightwheel's Systems Operations team, driving scalable go-to-market operations with expertise in Salesforce and cross-functional collaboration.

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Senior Statistician

ClinChoice

Location
United Kingdom
Posted

Join ClinChoice as a Principal Statistician to contribute to clinical trials through statistical expertise, ensuring quality and consistency in study designs and analyses.

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Senior Associate - Finance

JustAnswer

Location
India
Posted

Manage financial operations, including transactions, reconciliations, and compliance reporting for JustAnswer's India Office. Collaborate with departments to ensure seamless operations.

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Staff Product Analyst

Grafana Labs

Location
United States of America
Posted
Salary Range
158k - 189k USD

Enhance Grafana's product analytics capabilities by collaborating across teams to implement tooling, establish KPIs, and drive strategic initiatives. Develop dbt models and work with leaders to achieve growth targets.

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Programmatic Account Manager

StackAdapt

Location
United Kingdom
Posted

Manage client relationships, optimize digital advertising campaigns, and drive revenue growth at StackAdapt with a focus on programmatic media buying and client success.

StackAdapt logo

Programmatic Account Manager

StackAdapt

Location
United States of America
Posted

Manage client relationships and campaign performance at StackAdapt, utilizing programmatic media buying skills to drive success. Enjoy competitive salary, benefits, and professional development opportunities in a supportive remote-first culture.

Twilio logo

Senior Strategic Account Executive

Twilio

Location
United Kingdom
Posted

Twilio is looking for a Senior Strategic Sales Account Executive to drive growth in the EMEA region through strategic account management and sales of complex technical solutions.

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Technical Product Marketer

Collabora

Location
United Kingdom
Posted

Technical Product Marketer for Open Source office suite, developing high-quality content and communicating complex concepts to a broad audience.

Willow logo

Senior Corporate Accountant

Willow

Location
Philippines
Posted

Corporate Accountant role at Willow Inc., supporting compliance and financial operations across multiple countries, with flexible working arrangements and opportunities for growth.

ClassDojo logo

Product Support Agent

ClassDojo

Location
United States of America
Posted
Salary Range
25 - 25 USD

Remote Product Support Agent for ClassDojo's Customer Experience Team

Futurhealth logo

IT Manager

Futurhealth

Location
United States of America
Posted

IT Manager for healthcare company seeking to manage IT operations, resolve technical issues, and ensure compliance with security protocols.

Jane App logo

IT Manager

Jane App

Location
Canada
Posted
Salary Range
106k - 165k USD

Remote IT Manager role at Jane, leading IT strategy, project management, security, and operational leadership for a growing SaaS company in Canada.

MariaDB plc logo

Senior Support Engineer

MariaDB plc

Location
Bulgaria
Posted

Senior Support Engineer at MariaDB plc - Expert-level technical support services to worldwide customers

Figma logo

Product Designer - Developer Tools

Figma

Location
United Kingdom
Posted

Design and enhance developer tools at Figma, collaborate across teams, and shape the future of design-dev collaboration by bridging gaps between design and production.

JumpCloud logo

Senior Analytics Engineer - Mexico

JumpCloud

Location
Mexico
Posted

Senior Analytics Engineer at JumpCloud: drive data modeling, curation, and self-service across the analytics team and organization.

Binance logo

Incident Manager

Binance

Location
Croatia
Posted

Incident Manager for Binance's TechOps team, resolving major incidents and improving incident management processes.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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