Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Kalepa logo

Senior Backend Engineer

Kalepa

Location
United States of America
Posted
Salary Range
140k - 190k USD

Join Kalepa as a Core Engineer to work on cutting-edge technologies like NLP and distributed systems with a global team. Enjoy competitive compensation, equity, health benefits, and professional development opportunities.

Apollo.io logo

Senior Backend Engineer

Apollo.io

Location
India
Posted

Design and implement highly scalable backend endpoints at Apollo. Gather product requirements and write design docs. Drive/Lead full lifecycle of software development: product requirements, architecture, solution design, development, quality assurance, and maintenance. Mentor others on best practices and effectively share knowledge. Communicate development progress to the product lead, engineering manager, and other stakeholders. Introduce new technologies as required. Work effectively as part of a large global team. Attend scrum ceremonies, provide feedback, and respond to technical and behavioral feedback.

Kalepa logo

Senior Backend Engineer

Kalepa

Location
Croatia
Posted

Core Engineer - Develop impactful computer vision features using Roboflow tools, collaborate with a global team, and create innovative AI solutions.

Apollo.io logo

Senior Backend Engineer

Apollo.io

Location
United States of America
Posted

Senior Backend Engineer at Apollo.io: Implement scalable backend endpoints, drive software development lifecycle, and mentor junior engineers.

Postscript logo

Senior Backend Engineer

Postscript

Location
British Virgin Islands
Posted

Senior Software Engineer at Postscript: lead distributed systems development, solve complex problems, and drive growth through project leadership and technical expertise.

RevenueCat logo

Senior Backend Engineer

RevenueCat

Location
Cameroon
Posted

Backend Engineer at RevenueCat: Collaborate with a talented team, create innovative AI solutions, and contribute to the growth of mobile subscriptions.

Clipboard Health logo

Collections Account Manager

Clipboard Health

Location
Croatia
Posted

Manage billing processes, resolve issues, and build relationships with healthcare providers at Clipboard Health as a Billing Account Manager. Ensure timely payments and improve systems through collaboration and feedback.

Clipboard Health logo

Collections Account Manager

Clipboard Health

Location
Brazil
Posted

Billing Account Manager at Clipboard Health: Manage billing processes, resolve issues, and build trust with healthcare providers.

Clipboard Health logo

Collections Account Manager

Clipboard Health

Location
United States of America
Posted
Salary Range
40k - 80k USD

Billing Account Manager for Clipboard Health's facility partners

Clipboard Health logo

Collections Account Manager

Clipboard Health

Location
Brazil
Posted

Billing Account Manager: Manage billing processes for Clipboard Health's facility partners, resolve issues, and build trust through strong financial acumen.

CommerceIQ logo

Senior Tech Lead

CommerceIQ

Location
India
Posted

Senior Tech Lead for Retail Media platform on AWS, Spark, Databricks & Kubernetes

CommerceIQ logo

Senior Tech Lead

CommerceIQ

Location
India
Posted

Senior Tech Lead for Retail Media platform on AWS, Spark, Databricks & Kubernetes

Binance logo

Marketing Manager

Binance

Location
Thailand
Posted

Marketing Manager for Binance's local market initiatives in Thailand

Teikametrics logo

Marketing Manager

Teikametrics

Location
China
Posted

Mandarin-speaking Marketing Manager for Teikametrics, driving lead generation and content marketing for APAC customer base.

Plaid logo

Senior Accountant (GL)

Plaid

Location
United States of America
Posted

Senior Accountant (GL) at Plaid: Perform month-end close activities, account reconciliations, and financial record maintenance.

Plaid logo

Experienced Product Designer - Consumer

Plaid

Location
United States of America
Posted
Salary Range
145k - 216k USD

Design innovative solutions to enhance the bank linking experience for consumers and businesses at Plaid. Collaborate with cross-functional teams to create user-centric digital products that meet high visual and interaction design standards.

Gitlab logo

Area Sales Manager

Gitlab

Location
Cameroon
Posted

Area Sales Manager at GitLab: lead sales team, sell into new customer accounts, maintain relationships with key decision-makers

StackAdapt logo

Senior Quality Engineer

StackAdapt

Location
Canada
Posted

Join StackAdapt as a Quality Engineer to drive software quality through automation, collaborate with teams on CI/CD integration, and contribute to enhancing the platform's reliability. Enjoy competitive compensation, health benefits, mental health support, and professional development opportunities in a remote-friendly environment.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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