Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Fluence logo

Senior Commissioning Engineer

Fluence

Location
Germany
Posted

Fluence is seeking a Senior Commissioning Engineer to lead the commissioning process for energy storage projects, ensuring successful project delivery and commercial operation with excellent benefits and career development opportunities.

WatchGuard Technologies, Inc. logo

SOC Manager

WatchGuard Technologies, Inc.

Location
Spain
Posted

Oversee WatchGuard's SOC operations, enhance MDR Service capabilities, and ensure customer data protection against emerging threats while leading a skilled team in threat detection and response.

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Engagement Manager

Rackspace

Location
Canada
Posted
Salary Range
85k - 120k USD

Oversee medium to large projects at Rackspace Technology as an Engagement Manager. Manage timelines, align customer objectives, and ensure program success while collaborating with teams and presenting insights to stakeholders.

Aleph logo

Engagement Manager

Aleph

Location
United States of America
Posted

Join Aleph as a Customer Success Specialist & drive growth through data analytics expertise & client-facing responsibilities.

Testlio logo

Engagement Manager

Testlio

Location
Cameroon
Posted
Salary Range
500k - 500k USD

Drive strategic client success with Testlio, a leading quality management company combining humans and machines to assure quality products at scale.

Testlio logo

Engagement Manager

Testlio

Location
Brazil
Posted
Salary Range
500k - 500k USD

Drive client success and shape the future of quality engineering at Testlio

Testlio logo

Engagement Manager

Testlio

Location
Cameroon
Posted
Salary Range
500k - 500k USD

Remote Engagement Manager at Testlio, driving strategic client success and growth in quality management

CoinsPaid logo

Senior R&D Engineer

CoinsPaid

Location
Croatia
Posted

Senior R&D Engineer for blockchain and crypto-processing solutions at CoinsPaid

Nextech logo

Senior Systems Administrator

Nextech

Location
United States of America
Posted

Senior Systems Administrator for Microsoft 365 environment, focusing on security, automation, and system reliability.

Measured logo

Director - Product Management

Measured

Location
United States of America
Posted
Salary Range
150k - 200k USD

Lead product strategy for Measured's Enterprise segment, collaborating with cross-functional teams to develop innovative solutions that meet customer needs and drive business growth.

Kueski logo

Senior Database Administrator

Kueski

Location
Mexico
Posted

Database Administrator Senior para administrar bases de datos de manera eficiente y segura

Kraken logo

Senior Database Administrator

Kraken

Location
Brazil
Posted
Salary Range
127k - 203k USD

DBA role at Kraken, optimizing MariaDB clusters, enhancing high availability, disaster recovery, and monitoring solutions.

Upwork logo

Senior Content Designer

Upwork

Location
United States of America
Posted

Design clear and intuitive content for Upwork's platform, collaborate with cross-functional teams, and enhance user experience through effective UX writing and IA improvements.

Red Canary logo

Strategic Alliances Manager

Red Canary

Location
United States of America
Posted
Salary Range
137k - 160k USD

Manage strategic technology partnerships at Red Canary, driving growth through alliances and GTM strategies. Develop KPIs, collaborate with product teams, and build relationships with senior stakeholders in the cybersecurity industry.

Podium logo

Senior Python Engineer

Podium

Location
Brazil
Posted

Join Podium as a Senior Backend Python Engineer to build AI-driven solutions using large language models, empowering local businesses with efficient customer interactions and optimizing their operations. Contribute to cutting-edge projects in a remote-friendly environment with comprehensive benefits.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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