Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

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Partner Manager

MariaDB plc

Location
Singapore
Posted

Partner Manager at MariaDB plc - drive revenue growth through partner relationships in APAC

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Director of Product

Sensor Tower

Location
United States of America
Posted
Salary Range
180k - 280k USD

Director of Product for Sensor Tower's market intelligence platform, driving innovation and growth through data-driven insights and products.

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Senior Salesforce Adminsitrator (Brazil)

brightwheel

Location
Brazil
Posted

Senior SysOps Administrator for Brightwheel's Systems Operations team, designing & implementing scalable Salesforce solutions with expertise in sales operations & revenue operations.

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Senior Solution Architect

Sanity io

Location
Croatia
Posted

Customer Solutions Specialist at Sanity.io: drive customer success with modern content operating system

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Account Specialist / Manager

3M

Location
Singapore
Posted

Sales position at 3M, utilizing selling skills to achieve objectives and manage territory with supervision.

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Sr. Manager - Engineering, EMR

hims & hers

Location
United States of America
Posted
Salary Range
200k - 220k USD

Sr. Engineering Manager for homegrown EMR system, leading team & ensuring platform reliability & scalability.

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Website Optimization Manager

Restaurant365

Location
United States of America
Posted
Salary Range
115k - 135k USD

Website Conversion Rate Optimization Manager for B2B web marketing with expertise in A/B testing, personalization strategies, and analytical tools.

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Senior IT SaaS Administrator

Muck Rack

Location
United States of America
Posted
Salary Range
110k - 132k USD

Join our IT team as a Senior IT SaaS Administrator to manage and optimize SaaS applications, automate workflows, and ensure security compliance across our tech stack. Work with cross-functional teams to enhance end-user experience and contribute to strategic IT plans.

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Senior HR Specialist

Loka, Inc

Location
Brazil
Posted

Senior HR Specialist at Loka: Collaborate with a talented team, drive key HR initiatives, and contribute to the growth of a global, dynamic team.

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Senior CloudOps Engineer

DuckDuckGo

Location
Cameroon
Posted

Senior CloudOps Engineer at DuckDuckGo, accelerating projects using Terraform, Chef/Ansible, Docker, Github actions, bash/perl, nginx, ELK, Grafana, Azure/AWS.

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Contracts Manager

Modern Health

Location
United States of America
Posted
Salary Range
99k - 145k USD

Develop and ship impactful contracts using Roboflow tools, collaborate with a talented team, and create innovative solutions that drive business growth.

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Staff Product Designer (L4)

Twilio

Location
Canada
Posted

Design innovative user experiences at Twilio, collaborating with teams to create lovable products that enhance customer satisfaction and internal efficiency.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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