Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

DuckDuckGo logo

Senior Android Engineer

DuckDuckGo

Location
Anywhere in the world
Posted

Senior Android Engineer at DuckDuckGo: Lead complex projects, propose innovative solutions, and execute with metrics focus

brightwheel logo

Senior Android Engineer

brightwheel

Location
United States of America
Posted
Salary Range
123k - 189k USD

Join Brightwheel as a Senior Android Engineer to design and develop impactful mobile solutions, collaborate with cross-functional teams, and contribute to improving early education technology.

Opal logo

Senior Android Engineer

Opal

Location
Croatia
Posted

Senior Android Engineer at Opal: Define tech stack, launch Android product, and shape focus & productivity tools.

Binance logo

Senior Android Engineer

Binance

Location
Brunei Darussalam
Posted

Senior Android Engineer at Binance: Design & build advanced Android apps, collaborate with cross-functional teams, and optimize app performance.

Udacity logo

Senior Commercial Counsel

Udacity

Location
United Kingdom
Posted

Senior Commercial Counsel at Udacity, providing commercial contracting support for international legal matters

Avalere Health logo

Events Manager

Avalere Health

Posted

Event Manager for pharmaceutical industry clients, with experience in venue management, logistics, and project coordination.

Alma logo

Sales Enablement Manager

Alma

Location
United States of America
Posted
Salary Range
110k - 140k USD

Lead sales enablement efforts at Alma by developing content and tools to support partnerships and drive growth in mental healthcare accessibility. Collaborate with cross-functional teams to create resources that enhance partner sales capabilities and ensure consistent value proposition delivery.

Conga logo

Sales Enablement Manager

Conga

Location
United States of America
Posted
Salary Range
96k - 153k USD

Support Conga's Global Enablement Team by coordinating enablement programs, gathering content, and creating courseware to enhance sales team performance. Play a key role in driving behavior changes and increasing seller effectiveness through high-quality learning experiences.

Sales Enablement Manager

Coursera

Location
United Kingdom
Posted

Sales Enablement Manager at Coursera: Define sales process, build playbooks, optimize tech stack & measure impact.

Imgix logo

Associate Account Manager

Imgix

Location
United States of America
Posted
Salary Range
60k - 75k USD

Associate Account Manager at Imgix: drive customer success, identify upselling opportunities, and build lasting relationships with clients.

Dropbox logo

Distribution Sales Manager

Dropbox

Location
Ireland
Posted

Regional Distribution Sales Manager at Dropbox: drive revenue growth & strategic partnerships with distributors

Account Manager, C4C

Coursera

Location
India
Posted

Enterprise Account Manager at Coursera - drive sales growth in higher education

Eventbrite, Inc. logo

Sr. Marketing Data Analytics Manager

Eventbrite, Inc.

Location
United States of America
Posted
Salary Range
113k - 204k USD

As a Sr. Marketing Data Analytics Manager at Eventbrite, you'll leverage data to optimize marketing strategies, collaborate with senior leaders, and drive impactful insights using tools like SQL, Tableau, and Snowflake.

Adaptavist logo

Product Marketing Team Lead

Adaptavist

Location
United Kingdom
Posted

ScriptRunner Product Marketing Team Lead: drive commercial success & team leadership through strategic initiatives

Rootstock Labs logo

Senior Blockchain Engineer

Rootstock Labs

Location
Brazil
Posted

Join Rootstock Labs as a Senior Blockchain Engineer to work on cutting-edge blockchain technology, collaborate with global teams, and contribute to making Bitcoin accessible for everyone.

Pennylane logo

Head of Product

Pennylane

Location
France
Posted

Lead product strategy for SME track organization at Pennylane, driving growth and success in Fintech industry

Teikametrics logo

Product Onboarding Specialist

Teikametrics

Location
United States of America
Posted

Product Onboarding Specialist at Teikametrics: Deliver exceptional customer service & training to help customers succeed on the platform.

OpenPhone logo

Partner Manager

OpenPhone

Location
Canada
Posted
Salary Range
130k - 143k USD

Manage relationships with agencies and partners to drive growth, build trust, and execute co-selling/co-marketing initiatives at OpenPhone.

Remofirst logo

Partner Manager

Remofirst

Location
Mexico
Posted

Partner Manager at RemoFirst: Build partnerships, drive business referrals, and grow with a fast-paced startup

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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