Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

ClassDojo logo

Senior Account Executive

ClassDojo

Location
United States of America
Posted
Salary Range
184k - 255k USD

Senior Account Executive at ClassDojo: drive sales growth in K-12 education space with expertise in district sales, product knowledge, and negotiation skills.

Cobalt logo

Senior Account Executive

Cobalt

Location
United Kingdom
Posted

Senior Account Executive - Sell Pentesting & Offensive Security services to UK customers & prospects, develop upsell/cross-sell strategies, and drive sales growth.

Taskrabbit logo

Senior Analytics Engineer

Taskrabbit

Location
United States of America
Posted
Salary Range
115k - 160k USD

Design and develop Dolly's enterprise data models and transformation pipelines, ensuring alignment with business needs and high-quality data standards.

Trafilea logo

Senior Analytics Engineer

Trafilea

Location
Argentina
Posted

Join Trafilea as a Senior Analytics Engineer to build scalable data models using cloud technologies. Collaborate with talented teams to drive business insights and innovation in the e-commerce sector.

brightwheel logo

Senior Analytics Engineer

brightwheel

Location
United States of America
Posted
Salary Range
137k - 185k USD

Join Brightwheel as a Senior Analytics Engineer to build scalable data models, collaborate on analytics projects, and enhance organizational data capacity. Utilize SQL, DBT, and cloud-based data warehouses to drive business intelligence and support early education initiatives.

Apollo.io logo

Senior Analytics Engineer

Apollo.io

Location
United States of America
Posted

Design and maintain core data models, define data standards, collaborate across functions, and influence analytics infrastructure growth at Apollo.

Taskrabbit logo

Senior Analytics Engineer

Taskrabbit

Location
United States of America
Posted
Salary Range
115k - 160k USD

Senior Analytics Engineer at Taskrabbit: Design & develop data ontologies, transform production data, & ensure data quality assurance.

Workiva logo

Senior Analytics Engineer

Workiva

Location
United States of America
Posted
Salary Range
111k - 178k USD

Lead the development of analytical data products at Workiva, collaborate with cross-functional teams, and drive data-driven decisions across the organization.

Kueski logo

Senior Analytics Engineer

Kueski

Location
Mexico
Posted

Analytics Engineer III para desarrollar conjuntos de datos confiables y bien gobernados con alto impacto en Kueski

brightwheel logo

Senior Analytics Engineer

brightwheel

Location
United States of America
Posted
Salary Range
137k - 185k USD

Senior Analytics Engineer at Brightwheel: Build data layer for analytics stack, collaborate with business users, and apply software engineering practices.

G-P logo

Sr. Analyst Relations Manager

G-P

Location
United States of America
Posted

Join G-P as Sr. Analyst Relations Manager & drive industry-leading AR program, build strong relationships with key analysts, develop messaging materials & collaborate with cross-functional teams.

OfferFit logo

BDR Manager / Manager - Sales Development

OfferFit

Location
Canada
Posted
Salary Range
105k - 191k USD

Lead and develop BDRs to generate high-quality opportunities for OfferFit's Sales team. Implement scalable strategies, optimize processes, and collaborate with cross-functional teams in a remote work environment with generous PTO and other perks.

G-P logo

Senior Salesforce Developer

G-P

Location
India
Posted

Join our team as a Salesforce Developer to develop solutions within the Salesforce platform, support critical business functions, and collaborate with global teams to meet project objectives.

1Password logo

Senior Privacy Engineer

1Password

Location
Canada
Posted

Join 1Password as a privacy engineer and drive security and privacy practices across the company.

Gusto, Inc. logo

Senior Privacy Engineer

Gusto, Inc.

Location
United States of America
Posted
Salary Range
180k - 240k USD

Lead privacy initiatives, design privacy-preserving solutions, automate privacy rights requests, conduct risk assessments, collaborate with legal and engineering teams at Gusto.

Vercel logo

Senior Community Engineer

Vercel

Location
United States of America
Posted
Salary Range
120k - 180k USD

Senior Community Engineer at Vercel: build relationships with customers, provide technical support, and foster best practice knowledge sharing in a dynamic community.

Firstup logo

Product Support Engineer

Firstup

Location
United States of America
Posted
Salary Range
65k - 90k USD

Product Support Engineer: Handle complex support cases, prioritize bug fixes, and develop subject matter expertise with AI-driven solutions.

Dropbox logo

Product Support Representative

Dropbox

Location
United States of America
Posted

Product Support Representative for Reclaim platform, delivering exceptional support via Intercom & Zoom, with strong communication skills & technical acumen.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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