Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Twilio logo

Pricing Strategy Manager

Twilio

Location
Canada
Posted
Salary Range
107k - 134k USD

Pricing Strategy Manager at Twilio - drive business growth through pricing strategy and operationalize key processes.

Keboola logo

Senior Sales Engineer

Keboola

Location
Canada
Posted
Salary Range
90k - 120k USD

Senior Sales Engineer at Keboola, driving revenue growth through technical discovery and product demonstrations.

Keboola logo

Senior Sales Engineer

Keboola

Location
United States of America
Posted
Salary Range
90k - 120k USD

Senior Sales Engineer at Keboola, driving revenue growth through technical discovery and product demonstrations, with a focus on data workflows, APIs, and SaaS architectures.

Automattic logo

Senior Systems Engineer

Automattic

Location
Brazil
Posted

Systems Engineer for high availability, performance & security of Automattic's global infrastructure

Mercury logo

Senior Internal Auditor

Mercury

Location
Canada
Posted
Salary Range
140k - 183k USD

Support Mercury's Internal Audit function by conducting audits, assessing risks, and ensuring compliance with financial regulations. Collaborate with teams to address audit findings and improve internal controls.

CAI logo

Senior CSV Engineer

CAI

Location
Italy
Posted

Senior CSV Engineer: Validate computer systems, manage change controls, and analyze test results for regulated businesses.

Grafana Labs logo

Senior Observability Architect

Grafana Labs

Location
Spain
Posted
Salary Range
101k - 120k EUR

As a Senior Observability Architect at Grafana, you'll design and guide customers through their observability journey, ensuring successful product adoption and driving technical partnerships. Collaborate internally to advocate for customer success and contribute to the company's expansion.

G-P logo

Senior AI Engineer

G-P

Location
Ireland
Posted

Design and deploy AI solutions using advanced techniques in machine learning and natural language processing. Collaborate with teams to address complex business challenges and enhance user satisfaction through robust engineering practices.

Whatnot logo

Senior iOS Engineer - China

Whatnot

Location
China
Posted

iOS Engineer in Growth for livestream shopping platform Whatnot, expanding new user funnel and driving top-line metrics with Swift and declarative code.

Airtm logo

Senior iOS Developer

Airtm

Location
Brazil
Posted

Senior iOS Developer for Airtm's iOS app with Swift, SwiftUI, MVVM, Combine, Async/Await expertise needed

OfferFit logo

BDR Manager / Manager - Sales Development

OfferFit

Location
Canada
Posted
Salary Range
105k - 191k USD

Lead and develop BDRs to generate high-quality opportunities for OfferFit's Sales team. Implement scalable strategies, optimize processes, and collaborate with cross-functional teams in a remote work environment with generous PTO and other perks.

G-P logo

Sr. Analyst Relations Manager

G-P

Location
United States of America
Posted

Join G-P as Sr. Analyst Relations Manager & drive industry-leading AR program, build strong relationships with key analysts, develop messaging materials & collaborate with cross-functional teams.

Mozilla logo

Senior Account Executive

Mozilla

Location
United States of America
Posted

Senior Account Executive at Mozilla Corporation - $171k-$247k/year

Cryptio logo

Senior Account Executive

Cryptio

Location
United Kingdom
Posted

Join Cryptio as a salesperson and help institutional adoption in crypto with flexible remote work options and competitive benefits.

ClassDojo logo

Senior Account Executive

ClassDojo

Location
United States of America
Posted
Salary Range
184k - 255k USD

Senior Account Executive at ClassDojo: drive sales growth in K-12 education space with expertise in district sales, product knowledge, and negotiation skills.

Cobalt logo

Senior Account Executive

Cobalt

Location
United Kingdom
Posted

Senior Account Executive - Sell Pentesting & Offensive Security services to UK customers & prospects, develop upsell/cross-sell strategies, and drive sales growth.

Taskrabbit logo

Senior Analytics Engineer

Taskrabbit

Location
United States of America
Posted
Salary Range
115k - 160k USD

Design and develop Dolly's enterprise data models and transformation pipelines, ensuring alignment with business needs and high-quality data standards.

Trafilea logo

Senior Analytics Engineer

Trafilea

Location
Argentina
Posted

Join Trafilea as a Senior Analytics Engineer to build scalable data models using cloud technologies. Collaborate with talented teams to drive business insights and innovation in the e-commerce sector.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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