Remote Jobs

Binance logo

Senior Product Manager, Customer Service

Binance

Location
Brunei Darussalam
Posted

Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.

Vonage logo

Product AI Enablement Specialist

Vonage

Location
Poland
Posted

Enable AI adoption by developing resources, training teams, and collaborating across functions to maximize customer success with our AI-powered tools.

Reddit logo

Sr. Manager - Technology Risk

Reddit

Location
United States of America
Posted

Senior Manager, Technology Risk at Reddit: lead tech risk management, develop audit plans, and drive results in a fast-paced environment.

Vonage logo

Senior Alliances Marketing

Vonage

Location
United States of America
Posted

Alliance Marketing Manager at Vonage: Develop and execute marketing strategies for Alliances, ISVs, and SIs, creating value propositions and messaging, and driving business growth through events and campaigns.

The Athletic Media Company logo

Senior Editor, NBA (Remote)

The Athletic Media Company

Location
United States of America
Posted
Salary Range
80k - 95k USD

Senior Editor for NBA desk at The Athletic, managing reporters and generating news and team analysis.

WorkOS logo

Product Engineer - Dashboard & Admin Portal

WorkOS

Location
United States of America
Posted
Salary Range
175k - 250k USD

Join WorkOS to build a modern dashboard and admin portal with cutting-edge tools like TypeScript, React, and Postgres. Collaborate on shared features, improve the developer experience, and contribute to a fast-growing SaaS platform.

Trafilea logo

Analytics Manager

Trafilea

Location
Argentina
Posted

Lead analytics team at Trafilea, driving business growth through data-driven insights and decision-making.

Jimdo logo

Senior Accountant

Jimdo

Location
Germany
Posted

Senior Accountant at Jimdo: Support revenue & accounts receivable accounting, streamline closing processes & maintain financial controls.

Avara logo

Senior Accountant

Avara

Location
Cayman Islands
Posted

Senior Accountant at Avara: Ensure accurate financial reporting, maintain robust controls, and contribute to a cutting-edge tech organization.

Bluesight logo

Senior Accountant

Bluesight

Location
United States of America
Posted
Salary Range
75k - 85k USD

Senior Accountant at Bluesight: Manage financial reports, lead Accounts Receivable efforts, and contribute to financial growth in a fast-changing environment.

SwissBorg logo

Senior Accountant

SwissBorg

Location
Estonia
Posted

Senior Accountant at SwissBorg: crypto accounting experience required, problem-solving skills and fluency in English a must

SFOX logo

Product Marketing Director

SFOX

Location
United States of America
Posted
Salary Range
75 - 100 USD

Product Marketing Director for sFOX services in B2B fintech or crypto, driving acquisition, engagement & retention with go-to-market strategy, affiliate marketing & content creation.

Mattermost logo

Director - Product Marketing

Mattermost

Location
United States of America
Posted
Salary Range
180k - 220k USD

Drive go-to-market strategy for Mattermost's platform and solutions, leveraging public sector expertise and exceptional storytelling skills.

Binance logo

Product Lead, Compliance

Binance

Location
Brunei Darussalam
Posted

Compliance Product Lead at Binance: Develop and ship impactful compliance features, collaborate with a talented team, and create innovative solutions for a leading blockchain ecosystem.

Presto logo

Community Manager

Presto

Location
Australia
Posted

Community Manager at Flipster: build user communities, collaborate with teams, and drive growth through targeted marketing campaigns.

Vonage logo

Community Manager

Vonage

Location
United States of America
Posted

Community Manager at Vonage: drive engagement with US developers, collaborate with internal teams, and promote user growth through re-engagement and acquisition initiatives.

saas.group logo

Partnership Manager

saas.group

Location
Croatia
Posted

Partnership Manager at picdrop: Drive partnership efforts, build communities, and contribute to growth in a flexible, remote role with saas.group.

Brilliant logo

Product Engineer (Backend)

Brilliant

Location
Brazil
Posted

Backend-leaning software engineer for Growth and Lifecycle domains at Brilliant, with 5+ years of experience in software engineering and AI-interoperable systems.

Binance logo

Senior Product Manager, Customer Service

Binance

Job Summary

Binance is seeking a Senior Product Manager for Customer Service in Asia. The role involves defining and implementing the product roadmap for customer support systems, prioritizing features based on business goals and user needs, and leading large-scale projects from planning to execution. The ideal candidate has 5+ years of experience as a Product Manager, strong technical expertise in customer support workflows and AI-powered LLM tools, and excellent organizational and prioritization skills. Binance offers a competitive salary, company benefits, and the opportunity to work with world-class talent in a user-centric global organization.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

    • Product Strategy & Execution: Define and implement the product roadmap for customer support systems, including ticketing tools, case management platforms, and AI-driven solutions. Prioritize features based on business goals, user needs, and feasibility.
    • Project Management: Lead large-scale, cross-functional projects from planning to execution, ensuring timely delivery. Work closely with engineering, design, and business teams while managing risks and providing stakeholder updates.
    • Collaboration & Stakeholder Management: Partner with customer service, compliance, and business units to align platform capabilities with operational and regulatory requirements. Act as a bridge between technical and business teams.
    • Data-Driven Decision-Making: Analyze product performance metrics and user feedback to identify areas for improvement. Optimize system workflows to enhance agent productivity, user experience, and efficiency.
    • System Optimization: Oversee enhancements in ticketing systems, AI integrations, and compliance workflows. Develop scalable solutions for global compliance, customer data protection, and multi-region operations.
    • Continuous Improvement: Drive ongoing innovations in customer support tools, leveraging automation and AI to streamline workflows, reduce inefficiencies, and improve service quality.

Requirements

    • Product Management Experience: 5+ years as a Product Manager, preferably in customer support systems or platform-level products. Proven track record of delivering complex, high-impact projects in fast-paced environments.
    • Technical Expertise: Strong understanding of customer support workflows, ticketing systems, and API-based integrations. Familiarity with AI-powered LLM tools, workflow automation, and compliance-driven product development.
    • Project & Stakeholder Management: Excellent organizational and prioritization skills to handle multiple projects. Strong communication and collaboration abilities to align diverse teams and stakeholders.
    • User-Centric & Data-Driven Approach: Ability to translate user needs and operational pain points into actionable product features. Strong analytical mindset with experience in metrics-driven product development.
    • Process & System Optimization: Experience in improving customer support processes through scalable solutions, automation, and AI-driven enhancements to boost efficiency and compliance.
    • Nice to Have: Experience with customer support platforms like Salesforce Service Cloud, Freshdesk, Intercom, Zoho Desk, or Zendesk. Background in regulated industries or compliance-related projects. Knowledge of AI-powered features such as auto-assignment, sentiment analysis, or chatbot functionalities.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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